Reviews of our e-bikes, our service and our people
We take customer satisfaction very seriously and for those of you who are as old as me and remember the LV Martin ads from back in the 60s and 70s, “It’s the putting right that counts.” You’ll find all our Google reviews below and we’re delighted to see so many 5-stars and happy customers. If you’d like to add your review please use the “Write a review” link for the relevant location but if you do have an issue with your Melo Yelo e-bike or our service please let us know here so we can put it right.
Whangarei
Ursula Muller
00:34 25 Nov 22
I just love my Melo Yelo e-bike and we go everywhere together! It has great balance, the curved handle bar is easy on the wrists and the saddle so comfortable. I also appreciated that there were no extras to buy as lights, mud guards and carrier are included.After having had a look around the shops I found Graham's customer service surpassed every other one by miles!For starters I was able to have a proper trial run not just a few metres up and down an alleyway. He brought the new bike to my house and adjusted it to my requirementsWhen i caught a nail on one of my first rides and an issue arose he fixed it over the weekend....and for free!Thank you Graham! I tell all my friends about how happy i am with this company
Judith East
21:07 12 Jul 22
MeloYelo Northland Rep was just great. He adapted the bike to my needs and answered my many questions giving full clear details.
Jolene Evans
08:10 27 Jun 22
Absolutely wonderful to deal with. Easy and problem free. Highly recommend.
Robert Moore
06:44 27 Jun 22
Graham provided me with great service through the process of purchasing my E bike. Graham brought a bike to my home for a test ride. A week later I am gleefully riding my new bike along the road. Graham answered all the questions I had to ask and I now have an E bike tailored to my needs.
Laurel Watson
03:43 23 May 22
Thank you Graham, you’ve been brilliant to deal with, giving us friendly helpful advice without any sales pressure to buy. Your follow up service has been excellent, nothing is too much trouble for you. Loving my Superlite MeloYelo and I am looking forward to exploring more trail rides without the huffing and puffing up the steep hills. Thanks again Graham you’ve been awesome! Cheers Laurel and Rod
Alan Faber
01:45 23 Feb 22
Great friendly and informed service from Graham.So much easier to trial the bikes from home too.
Andrew Kay
22:54 28 Dec 21
I have been finding my old mountain bike a little demanding on the hilly stuff as the years are catching up a bit but I don't want to slow down so I got seriously interested in an ebike. I wanted to try one before committing and contacted Graham from MeloYelo Whangarei. He couldn't have been more helpful, dropping off a Town and Trail for an extended test as well as talking me through the pros and cons of other models and bringing a couple to me to try. I was very impressed with the performance and build quality of all of them and as a result have just taken delivery of an Ascent mountain bike which I intend exercising regularly both on and off road. I have no hesitation in recommending MeloYelo and Graham in Whangarei in particular.
Pam Hutt
19:53 04 Nov 21
Loving my Melo Yello ebike, I have never done so much bike riding . Amazing going up hills that little bit of extra help goes a long way. 😉
Dawn Owens
05:18 12 Sep 21
Excellent professional work & service, very happy with my bike conversion.Brilliant thks
phil critchley
19:21 09 Sep 21
Cliff Inskeep
21:16 26 May 21
Great bikes just love every minute we are on them.Dog thinks they mighty good as wellthey give us oldies a new lease of lifeThank you
Ian McLean
09:57 16 May 21
Warkworth
North Shore, Auckland
Grant Macdonald
04:40 08 Mar 23
Excellent service & advice from Peter Cutts which ended up with us buying a MeloYellow Ascent for my wife. Thoroughly recommend Peter if you are looking to purchase an ebike
Eion Scott
23:50 10 Jan 23
Excellent sales and service from Peter Cutts in Manly. Enjoyed my first ride, albeit through the remnants of Cyclone Hale. My Town ‘n Trail got me home in one piece and just a little bit wet! Thanks so much Peter. Looking forward to my first off-road.
helen geddes
19:51 09 Aug 22
Great bike fabulous service no complaints
Geoff Gray
05:19 13 May 22
Roger Pollock
05:17 11 May 22
Keith Short
02:25 13 Mar 22
Thank you Peter for the prompt professional service.Kind regards Keith
Hesbe Damstra
00:27 07 Dec 21
I love love my MeloYelo bike, it was the best thing I have done for myself. Buying from Peter was only a pleasure, thank you
Ian Thomson
08:25 15 Nov 21
Just a fantastic experience dealing with Peter. And amazing custom built bike. Started with a great offvthe shelf model and made it my own. Awesome after sales service.
Jude Barron
05:47 23 Oct 21
Very good informative,honest and thorough friendly service.Good advice to suit to our requirements.Thank you Peter Cutts.🚲🚲👍
Kathy
03:59 03 Oct 21
My Meloyelo Ascent MD bike has opened up a whole new world of cycling for me. From the moment of my first phone call with agent Peter, I knew I had found someone who listened to my requirements. It was evident that he has a wealth of knowledge and experience about MeloYelo bikes, which he is willing to share in a friendly and open manner.Once I decided to make the purchase, I was able to procure the bike immediately, much appreciated in these Covid times when there is a shortage of Ebikes in NZ. Peter then delivered my bike for me the same day, collected our supplementary number plate to take home and attach to the Yakima rack which we were also able to purchase from him.This is my second Ebike and there is no comparison between the two. The performance of combination using both the mechanical gears and battery power on my Ascent MD is second to nothing else I have ridden. There is no stopping this superannuant now. Thank-you MeloYelo and a big thank-you to Peter.
Murray Oliver
07:16 12 Aug 21
Peter Cutts
18:33 06 Jan 21
Auckland Central
Andrew Cunningham
21:48 29 Jan 23
First class service from Grant & Soopy
Ross Corlett
05:12 07 Dec 22
Soopy and Grant are great people to deal with and I did not feel that they were pressuring me in any way to make the difficult decision on what bike to buy. They went beyond the "call of duty" to assist me with my decision and with test rides, nothing was too much trouble for them.
Peter Roper
01:17 10 Oct 22
Brought two bikes from Grant. Excellent to deal with. Great advice. No pressure to buy. Was also able to help out with helmets. Thanks so much Soopy and Grant.
Amber Drummond
23:00 14 Apr 22
Grant is great to deal with. He is very friendly, helpful and a wealth of information. Highly recommend.
linley vangulik
22:40 14 Apr 22
Grant was extremely helpful and patient when assisting me in my e-bike purchase. There was no pressure at all, in fact he took me and a friend on an hour long trial so I could inter-change with 2 other bikes. He also helped to upskill my riding techniques on the trial ride. All questions were answered in an informative manner.I cannot recommend him and his service highly enough. Thank you Grant.
David Miller
18:46 19 Mar 22
Mary Jones
03:02 07 Mar 22
Grant Perry couldn't have been more helpful. From the first time I went for a test ride (which wasn't just around the block, but almost an hour on local walking/bike tracks nearby) to the delivery of my Town 'n Trail ebike, he has been helpful, courteous and I am completely satisfied with everything to do with MeloYelo.
Debbie Pile
20:31 05 Mar 22
I highly recommend the MeloYelo brand of EbikeI just Love my Town n TrailBeing NZ designed, having a wonderful franchisee in Grant who is very knowledgeable and nothing is too much trouble for him, he delivered my bike and put my rack together for me, always available at end of phone, customer service is nothing short of amazing, reasonably priced, and with each bike sold the schools benefit in way of sustainabilitySure ticked all boxes for meBeyond Happy
Mt Albert, Auckland
Grace Shimokura
23:35 24 Mar 23
Amazing efficient, helpful and friendly service! Would highly recommend.
Sharen M
02:58 16 Jun 22
Great bike, great service!
Sherie Dirkze
21:11 19 Sep 21
Am loving my MeloYelo. It has meant I have been able to do rides I would not have been able to complete. We did the Lake Dunstan trail & then through to Lawrence. Great biking!
Don Wilson
04:04 05 Jun 21
I recently purchased my first E-Bike - a MeloYelo Traverse - through the Mt. Albert dealer in Auckland - Brent RussellI found Brent excellent to deal with. His knowledge of electric bikes is extensive and he went out of his way to make sure I was happy and comfortable with my purchase. Brent went above and beyond and I highly recommend him. I love the bike. Thanks Brent. Thanks MeloYelo
Michael Jackson
04:47 27 Mar 21
Great service
Mark Hangartner
08:25 19 Mar 21
Brent was super friendly and replaced my seat to fit me better.The meloyelo is easy to use, stylish and fun, just as promised.I will be back to get more tips on ebiking.
Don Maciver
19:59 22 Feb 21
Just had our bikes serviced..great job completed on the same day and even fixed my charger that I had accidentally damaged..thanks Brent cheers Don Maciver
I sing things
19:41 18 Feb 21
Very knowledgeable and keen to help.
Gareth Jones
01:23 01 Jul 19
Buying from Brent was easy and informative. Great to have someone with knowledge and experience to answer questions and give advice. We felt more at ease knowing there's backup or help on hand should anything go wrong and that there wasn't any sales person just trying to sell you one of many bikes in a shop.
Hamilton
Pete Searle
04:28 05 May 23
Great product and the best after sales service Neil is a great ambassador for the meloyelo brand nothing is a bother to him very willing with help and advice
Peter Searle
01:33 05 May 23
Bought my Traverse ebike about 5 weeks ago after going for a test ride with local agent Neil Parkinson,very happy with the outcome and Neil was more than helpful with his in depth knowledge and bike expertise . Had a few adjustments I wanted and Neil was only to happy to oblige , had a puncture on my last outing and had some difficulty removing the tyre,once again Neil was happy to step in with advice . If you are thinking of purchasing an ebike I have no hesitation in recommending MeloYelo and the ongoing service provided by agents like Neil. If you are spending large amount of money on a product it's good to know you have people like Neil to provide an excellent after sales service .
Trevor watson
21:49 03 May 23
I am enjoying my Melo Yelo e-bike that I purchased recently from Neil. He was great on making sure that the bike was comfortable and fitted me properly and he answered all of my questions. I appreciated the time he gave to go for a cycle with both my wife and I to make sure that I was absolutely comfortable and confident with my new bike. Neil is very passionate and knowledgeable about cycling and I felt very reassured that I had good support for bike servicing and maintaining needs.
Ray Freeman
21:55 24 Apr 23
What an easy relaxed process getting introduced to our new Melo Yelo ebike. Many thanks Neil for the warm welcome, test rides and your knowledge and setup skills. We can highly recommend Neil to anyone thinking about getting an ebike! Thanks - Ray and Rosalie Freeman.
The Principal
20:13 29 Mar 23
We purchased our new Melo Yelo Traverse MD ebikes through Neil Parkinson Hamilton. We have been delighted with both the bikes and Neil's dedicated and friendly service. He has continued to revisit us checking all is well with our recently purchased ebikes. We recommend both the melo yelo ebikes and Neil Parkinson to anyone looking to purchase an ebike. Two very happy customers.
Teresa Mackle
03:57 28 Mar 22
Loving my Town n Trail bike. Have biked to places I would never have gone on an ordinary mountain bike.I also enjoy being part of the Melo Yelo Facebook family and reading all about their adventures on various trails throughout the country.
Joy Morgan
18:26 06 Mar 22
I purchased the Ascent M D in December 2021. Since then we have biked the Dunstan and A2Ocean plus various other South Island trails. My bike was a delight to ride. I never ran out of battery even on the challenging 85km day. I love my bike and highly recommend it to anyone considering ebiking. Nigel Mannering our agent in Napier has been exceptional in the service he provided. Thanks meloyelo!
Jill Muirhead
00:59 12 Oct 21
Allison Snowling
23:27 13 Sep 21
Awesome buying our bikes from Bruce and Nancy McKenzie. Very friendly and knowledgeable about Melo Yelo bikes. Highly recommend them.
Jacira de Hoog
05:03 02 Sep 21
Bruce and Nancy gave me a great service. They know about their bikes! They went out of their way to deliver the bike to me! A follow up phone call a few day after delivery was highly appreciated. Great, friendly, non-coercive service.
Janion Heywood
05:13 12 May 21
Great service from Bruce and Nancy. Friendly, efficient and supportive. Only got my bike today but am looking forward to a long and enjoyable use of it.
Chris Gardiner
18:53 09 Mar 21
Bruce and Nancy are great ambassadors for Melo Yelo. Very low key sales approach that sits very well with the demographic buying E bikes. The bike packages represent great value and compare very favourably with other offerings. They make an excellent team. Have recommended them to friends thinking of buying.
Sue Lourie
05:12 03 May 19
I am the very happy owner of a Traverse Mountain bike which I bought from Bruce in March 2019. I previously had an Evocity which was great for around town and gentle trails, but was looking for a bike that could handle the tougher conditions. I had only had it 2 days when I took it out on the Timber Trail, a great 2 day test for it! It handled the track no sweat and passed other e bikes on our ride with ease when on the steep uphill sections. I felt confident on the tight turns and we had rain on the second day that gave us wet, slippery conditions and I felt safe at all times. The battery lasted easily each day. I like the way I don't have to have the motor on all the time as it is easy to cycle. Bruce made the process of buying the bike very comfortable and I never felt pressured. He and Nancy even came all the way across town to deliver it for me!
Tauranga
Craig Brosnan
20:21 15 Jul 21
Excellent customer service
Papamoa
Allan Shadbolt
02:11 30 Apr 23
Thanks Vera. Last minute purchase before the price changed. Due to lots happening over the last few weeks. Now to get out there for adventures on this E-bike.
Sean Leighton
02:17 27 Apr 23
Picked up my new bike today
Nick Teal
02:43 02 Apr 23
Picked up my new Traverse MD on Tuesday from Papamoa and immediately rode 30 kms home to Tauranga. Vera Nelson was great to deal with through the buying process. I'm now looking forward to tackling hills I couldn't manage on a conventional bike!
Sharon Higgison
04:13 01 Apr 23
From the first conversation with Vera, there was a sense of ease and nothing was going to be a problem. Her knowledge on the bikes was amazing. A test ride done, the bike was sold and when it wouldn't fit my bike carrier, Vera did not hesitate to let me use hers. Such fantastic service, and such a great bike. Looking forward to many enjoyable rides to come.
Kylie Wheeler
05:55 28 Mar 23
Awesome customer service. Loving our bikes!
Corrina Moss
20:50 01 Dec 22
Great service. Vera was great to deal with very efficient and very helpful with helping me choose the correct bike for my hight. ( I’m short ) and picked my bike up on the day I was told it be ready. I’m very happy with my bike thanks Vera
John Francis
01:42 26 Nov 22
I dealt with Vera in Papamoa, lovely lady and very accommodating with an excellent knowledge of the product. Thoroughly enjoyed dealing with Vera and love my very stylish looking bike which is a dream to ride!!!!
John Puddick
17:22 11 Nov 22
Julie and i love our Meloyelo bikes. The service from Vera is fantastic and personal. We highly recommend our bikes and Vera.John & Julie
Kitrina Lendrem
17:57 05 Nov 22
Fantastic purchasing experience. Vera was available for questions or to view any day. She did not rush us but was very helpful and knowledgeable. We took our time and are delighted with our purchase.
Kelvin Nixon
05:38 13 Sep 22
Absolutely fabulous service and communication. Thank you Vera 👍
Irene Whiteman
05:48 04 Sep 22
Love our bikes. Thanks to Vera for making everything so simple and easy with her explanation on all that’s to know about the bikes. Service excellent.
keryn drummond
06:32 16 Aug 22
Great service and great bike. Thanks Vera.
Budgie Burgers
01:19 15 Aug 22
Two days ago a picked up my new MeloYelo Superlite from MeloYelo Papamoa. Well the experience was really very good indeed. Vera’s knowledge of her product is excellent. With the help of the wonderful Mike who set up the bike for me following my specifications, I can only say that I would recommend them to anyone who wants to go the e-bike route. They went above and beyond.Yesterday I did a 20 km ride around a very hilly Whangamata and was duly impressed with the Superlite. It’s my second e-bike but certainly for me the better one.Once again thanks and see you for the first service.
Sally Anderson
23:55 23 Jul 22
Vera was great to deal with. Very professional and easy to engage with. Vera took the time to set the bike up to suit me. Showed me how to operate the bike to get the maximum out of the bike. She shared her knowledge and experience and provided honest input - gave ideas and suggestions on insurance and bike security. Brilliant customer service
Beverley Taylor
04:41 06 Jun 22
Recently bought from Vera who went out of her way for me, from seeing me on her day off to delivering personally, even fitting and changing the handle bars to suit me, thank you Vera, was a real pleasure to meet with you. Loved the personal service and highly recommend.
Trey Coles
23:24 04 Jun 22
Recently purchased a melo yelo ebike from Vera In Papamoa . She was very informative and had brought a variety of bikes to a motorhome rally in Whakatane where we could test ride them at ease . It had been awhile since I had rode a bike but found the yellow Townee extremely comfortable and safe to ride. Am very pleased with my purchase. Will now be able to explore some bike trails on our adventures.
Adrian Newton
06:45 04 Jun 22
If Vera can't help you into the best bike for you then you have a commitment problem. I have recommended her and Mello Yello to 5 of my friends. They are still my friends and have brought from her.
Lionel Stewart
03:31 28 May 22
Purchased 2 bikes from vera today after Looking at 4 other retailers. Vera's knowledge & advice was much appreciated. Lovely lady to deal with, very happy with our purchase. Totally recommend vera from meloyelo.
Peter Moss
23:10 26 May 22
Have had my Town n trail for just over a month now loving it and my knees are feeling quite a bit better. Thanks Vera
Karen Nitschke
12:00 15 May 22
Thanks Vera, you made my purchasing experience of my Melo Yelo bike so easy, you're right up to date with the product and so enthusiastic with it. I enjoyed talking to you and look forward to getting out there and hitting the trails!
Lynne Pollard
06:39 09 May 22
Thank you to Vera and her mechanic Mike. Vera was organized for our visit, bikes at the ready, able to answer all my questions and understanding of my wonky knee and it's limitations. Mike took me to try out different bikes. He was understanding of my limits and Lack of confidence. He actually instilled some self-belief in me....thanks heaps for your patience Mike. A positive experience.
Annette Skinner
09:11 07 May 22
Thank you to Vera and Michael for being very friendly, helpful and professional.Vera is very knowledgeable and had all the parts required for Michael to adjust my bike to make sure my posture would be correct to help ensure a comfortable and enjoyable ride.I was able to have a few test rides which gave me the confidence to proceed.Thank you again for making the purchase a pleasurable experience.
Athol Frank
08:53 30 Apr 22
As soon as I arrived at Vera's place I could see the quality of the bikes.Vera then went on to explain everything to me and after my test ride I was more than impressed with the simplicity to operate the bike.I didn't even try to negotiate anything because after checking out all the other electric bikes on the market , I found that MeloYelo to be an excellent buy.After riding from Te Puna to Omokoroa and return, the battery was still on full charge.I personally believe that these are value for money and if not undervalued.Vera's service and knowledge was outstanding and I would highly recommend her to anyone looking for an ebikeThanks Athol.
Julie Cleary
03:41 22 Apr 22
Vera is fantastic to deal with. Really knows her stuff and goes the extra mile delivering the bike to our homeHighly recommended
Susan Morrison
21:14 15 Apr 22
We had been looking at e bikes for a little while. We found you on line and came out for a test ride with Vera. Super friendly and knowledgeable. We had a lovely ride and bought our bikes. Am loving them. Thank you Vera, top job! Cheers Sue and Jock from Rotorua
Lorraine Marsh
23:11 11 Apr 22
I researched e-bikes for many weeks before deciding on a MeloYelo. My decision was based, not only on the bike, but Rob McEwen's commitment to our environment, and education, through his EVolocity Charitable organisation. So, I made an appointment with Vera - I didn't have a model in mind, I just knew, I would find the right one. And I did ! No "salesy" pitches, no judgements, no steering me towards a higher priced product, and no rushing off pandering to other customers...I liked that. Actually, chatting with Vera was like having a cuppa with an old friend. I felt relaxed and unrushed, I rode the bike in a normal environment on suburban streets, Vera patiently explained, in detail, all I needed to know about the bike...and believe me, Vera knows her bikes and her business. For that reason, I would recommend her to anyone who is considering buying an e-bike. Thank you Vera, for your patience, your knowledge and your integrity. We will be back !!!
Grant Chapman
00:50 16 Mar 22
Rosemary Newton
20:56 09 Mar 22
Glenys Hodgson
08:45 05 Mar 22
Great experience buying a bike from Vera she is very knowledgeable and helpful love my new ebike.
phil critchley
22:10 26 Feb 22
Great service as usual. Thanks Vera
Greg Brokenshire
03:51 18 Feb 22
Talina Griffith
06:37 31 Jan 22
Best service from vera an i love my bike
Paul Chapman
23:34 29 Jan 22
Just coming up to the first 1,000km of riding my Town 'n Trail and I'm absolutely loving it! My bike gets a thorough workout up and down some pretty steep hills almost daily. Dealing with Vera was a delight and she went the extra mile to be helpful. Highly recommended.
Janice McKeany
03:17 15 Jan 22
We had completed a big research on ebikes different brands and listened to people’s reports. Meloyelo, for us, appeared to be what we wanted.We contacted Vera Nelson in Papamoa and were not disappointed. Even though she was extremely tired nothing was any bother. She assembled the bikes then delivered earlier than she said. And on delivery she ensured we were all good with various areas on the bikes such as unlocking the battery to changing of a tyre.She also offered if we were to breakdown somewhere, just give her a ring and she would assist us, provided it wasn’t a public holiday. 😊 She would also fix the puncture for us.In other words Vera was 100% committed to her work without any complaints even helping us to register our bikes.A big THANK YOU Vera.Janice and,Paul McKeany
Juliet Wells
05:49 04 Jan 22
I love my new e-bike! Had it for 2 days, been out twice already. Vera was very helpful, and the bike was ready to collect just 2 days after ordering it, and during a public holiday weekend! Thank you so much.
Lori Saunders
08:18 24 Dec 21
Vera was most informative and helpful with our questions about meloyelo ebikes. Because of her passion we decided there and then to purchase from her. She delivered our bike in time for Xmas day and can’t wait to take it out on the road tomorrow. Thanks Vera for your prompt service and your partner included.Lori and Jake
Pat Duckmanton
02:54 24 Dec 21
Will have no hesitation in recommending Vera at Melo Yelo EBikes Papamoa to anyone interested in buying an ebike. Customer service 110%!!!
Trevor Stretton
01:23 13 Oct 21
MeloYelo Papamoa
22:21 07 Oct 21
Maurice & Dianne TorrWe had been looking at e bikes for some time and a trip to the local fish and chip shop got us onto Vera & Michael.Michael cruised up on an e bike while we were waiting for our order and we thought that it looked like a good bike.We approached them and while talking found out that they were sold from their home. Michael gave us the website to look at.We are an older couple and a lot of the bikes have a bar that are quite high that you have to fling your leg over but we were looking for a step through and we also wanted lights and mudguards. We found exactly what we wanted and promptly emailed Vera to make an appointment to view and try out these bikes. We tried a couple of different ones but after some thought decided the Tranzit MD was the one for us.The service we got from Vera & Michael was excellent, they took us out on test rides and showed us everything we needed to know We highly recommend Vera & Michael.Best decision we have ever made and we bike for miles and really enjoy our trips as the bikes are so easy to operate.Thank you Vera & Michael for your excellent service5 star ratingMaurice & Dianne
ronnie Sugden
01:05 19 Sep 21
Went to papamoa to have a look at e bikes one Tuesday met Vera who showed me a variety of e bikes I have been looking for an e bike for a little while decided I would buy one from Vera as service was first class, bike was delivered to my home only 4 day later,Gold star serv.Ronnie.
Karen Taylor
22:08 06 Aug 21
Awesome bikes
Karen Vanstone
21:01 10 May 21
very happy with my new bike 🙂 great service Vera !!!
Len Ineson
00:15 10 May 21
Purchased my Melo Yelo TnT a couple of months ago and still loving it. The comfort level of the seat and suspension is great and I'm very happy with the bike performance overall. Mike and Vera have been very good to deal with and are really knowledgeable about their bikes. Highly recommend.
David Creamer
22:40 05 May 21
Just had my first outing on my TnT. Amazing trip. We did the Tongariro river track which has a bit of everything. From rocks to tree roots steep bits and long straight bits. Bike handled it all with ease. Thanks to Vera and Mike for their guidance and now how.
Debra Bradley
01:34 15 Feb 21
Mike & Vera are fantastic people I cannot speak highly enough of them. Vera has taken time out of their busy day to give me tuition. They collected my new bike from Taupo & brought it back to Papamoa at no xtra charge. If you are thinking about buying or wish to experience an ebike these are the people to go & see - you won't be sorry. Thank you Mike & Vera ox
Maria van Rijsewyk
03:44 31 Jan 21
I have had an amazing experience in purchasing my Ebike with Vera and Mike. My partner purchased it and Vera very kindly rode the bike home with me a showed me how to use the gears. I was very impressed with the personal service which is very few and far between these days. Had a bit of adjusting needed so text them and they couldn’t have been more helpful. Fixed the problem and my bike and I have a lovely bonding. I would highly recommend them and their service to anyone. Thank you to you both for making this such a pleasurable experience. We went out and rode about 40 km this morning. I just absolutely LLOOVVEE my bike. Arohanui xx
Anita Van Waaijenburg
06:35 19 Jan 21
Just had my EBike serviced by Micheal and Vera. Very reasonable cost. Will highly recommend them. Thank youGet Outlook on prompt service.
Graeme Lind
00:49 13 Jan 21
We have had our bikes for 2 months and are very pleased with them. I would recommend the town and trail as a very versatile bike.
Adelle Sarich
03:50 07 Jan 21
Way better service than a shop. Very honest and reliable person. Would recommend bike and agent to anybody. We live in Whangamata the bike was delivered on time and Vera will visit to give the bike it's first service.
Janet & Warren Davis
02:02 07 Jan 21
We brought 2 Melo Yelo E-Bikes from Vera and Mike, they are great people to deal with. We bought a "Town'n Trail" bike and a "Roam". Vera ensured we had them for Christmas, and we are really enjoying riding them. These bikes are very easy to use and comfortable to ride.Highly recommend dealing with them, they are very knowledgeable with these bikes.
Taupo
Benedict Ryan
19:36 25 Mar 23
Excellent advice and helpful assistance from Kai. Great test ride and am now looking forward to getting my new Ascent Melo Yelo bike.
Marina Whalen
06:52 21 Nov 22
kai took me for a test ride, rode both the tranzit MD and the town & trail. kai was fabulous, really knows what he is doing, and answered all my questions, and was so patient, i hadnt ridden for years. i purchased the town and trail, kai changed the handle bars for me, and was just so helpful. we are lucky he is the taupo agent.
Isobel Hatrick
03:27 16 Oct 22
I am so happy with my Tranzit MD purchased four months ago. Kai did a fabulous job fitting it and swapping out the handlebars and seat post to my specifications. He made a minor tweak or two at the first service and gave it a thorough wash. Very nice! It's reassuring to know he is around for maintenance and repairs.I had not originally planned to ride trails, but Taupo has so many that the Tranzit handles effortlessly that I have fallen in love with them. I had no trouble riding Grade 3 on this bike.It's a brilliant shopping bike remaining stable with several kg in each pannier.I love my Tranzit for town and trails and Kai is so nice to work with.
Beverley Robert Entwistle
01:58 25 May 22
Kai,Who is the agent was exsteamly helpful with talking me through the ins & outs of the wide range held by him. Also explained that he normally takes time to ride a different model & answers any questions while on the ride then changes cycles so you can compare the differences. Highly recommended. Thankyou KaiRegards Bev
R and L Mountier
16:40 20 Apr 22
I purchased my Town and Trail bike off Brent Russell at Mt Albert He was very helpful and a nice person I have done 1147 k in about 6 weeks with no problems A lot of people say that is a nice looking bike The Town and Trail is more than I expected from a e-bike
Terry Quinn
22:07 05 Mar 22
Excellent service and very helpful.
Andrew Pottinger
00:29 09 Jan 22
Grant Chapman
06:12 07 Jan 22
Great place to buy the right bike to suit your needs. Excellent service and a good range of accessories.
Jenny Keenan
20:24 10 Oct 21
My husband and I both have a Meloyelo after hiring them when we did the cook to Kupe Tour up north we were most impressed love the fact that they have a throttle and receive very good service from the agents highly recommend these bikes
Heather Brown
00:31 26 Sep 21
Denise Durrant
05:11 05 Jun 21
Today I had my first ride on my new Town and Trail e bike. It is fantastic! Malcolm was incredibly helpful, talking me through all the information needed. He is extremely knowledgeable and I know that he will be totally reliable when the time comes for servicing the bike. MeloYelo Taupo comes very highly recommended.
Sue Davies
06:54 05 May 21
Excellent great service as always from Malcolm in Taupo
Adair Uden
08:39 12 Mar 21
Malcolm in Taupo is the best. He is very obliging, nothing is too much trouble and his service is excellent. My Town and Trail which he recommended has proved to be perfect for the trails I have been on.
Roy Bowers
18:32 04 Mar 21
Great to deal with and best spec bikes for the money out of all the ones I researched.
trudy jacobi
23:14 20 Dec 20
Richard Fowler
04:06 06 Dec 20
My 'Bootee' electric bike was purchased from Malcolm so that it would fit easily in to the boot of the motorhome. As I am 84 years young it had to be lifted over a lip at chest height which I can do. I am enjoying the exercise and the exhilaration of wind whistling over my face and expect to continue to feel confident in the craftsmanship and technology of my bike. The friendly after sales service has been willingly given. Safe easy assisted pedalling everyone. Richard Fowler.
Robin Baker
03:00 05 Dec 20
Malcolm was great to deal with and I am loving my e-bike. Malcolm was very knowledgeable about all the models of Melo Yelo bikes and acceccories, but was not pushy. He had a great knowledge of biking in general and set my bike up prefectly for me. I have already recommended Malcolm to several of my friends. My Melo Yelo bike is the best thing I have purchased for a long time.RegardsCathy Baker
Barry Somers
06:18 04 Dec 20
Having evaluated a lot of e-bikes, I finally chose a MeloYelo. Apart from the excellent sale service from Malcolm, my MeloYelo E Bike is exactly what I was after. I was really impressed to the thought that went into the design, and that it was purpose designed for my age group making it the best out there for us older riders. Plus it is great to ride.
Margaret z
06:23 03 Dec 20
Hi Malcolm was a FIND.His knowledge of the bike i purchased was both technical and consumer focused. He held on to the bike for several months until i could pick it up and generally went over and above. I find buying products from this type of dealer is better than dealing with a chain of bike shops. Totally recommend !
Clive Brown
21:02 02 Dec 20
We purchased my wife's E/bike from Malcolm during lockdown in June2020. We found Malcolm to be very friendly ,helpful and a pleasure to deal with. Although my wife hasn't ridden it much since we purchased it the bike has very good components on it and looks nice. Bigger tyres make for a pleasurable ride. I certainly would recommend MeloYelo E-Bikes to anyone considering to purchase.
Alex Allen
20:28 02 Dec 20
Melo -Yelo bikes are the best. Incredible value for money. Half the price of the equivalent you would find in a store. The bikes are hardy, durable, quality products. The after purchase service is unbelievable - instant access to the local agent, who will give help over the phone, or offers immediate service should the bikes need a tweek. We have bought 3 of these bikes - you would have to ask the question - why would I pay twice the price for an inferior product, with hopeless after purchase service?. Melo-Yelo is a personally owned company that offers personal service..
:Jana-Patricia-Rona:
20:21 02 Dec 20
Napier
Pauline Gunson
04:04 18 Apr 22
Nigel has given us a top service with our bikes, love our melo yelo bikes, we will certainly buy from Nigel again when we upgrade at some stage. We have received excellent service.
melodie luttrell
23:46 15 Apr 22
Nigel is always there when needed. I'm enjoying my Tranzit Melo Yelo.
Phil Norman
05:58 12 Apr 22
I cant speak highly enough of the service received from Nigel and Megan. From the moment I took my test ride, through delivery and subsequent visits to carry out adjustments and replace the mirror I have had nothing but generous smiles and good tips. Happy to recommend them to anyone.
Rob Leicester
00:31 07 Apr 22
We brought 2 Town& Trail Bikes from Nigel. Very impressed with the service we got. We were taken out for a trial ride and shown how to get the best out of the bikes. Fantastic.
Julie Holden
06:49 03 Apr 22
Nigel and Megan have been awesome, I couldn't have asked for better service and advice on buying my MeloYelo Town' n Trial ebike, it ticks all boxes for me, excellent value, brilliant to ride, I couldn't be happier!
Jo Fox
04:12 14 Mar 22
Personal service. Great advice was given. Different bikes trialed. Recommend their Ebikes and sales to all.
Hastings
Lois Rutter
20:00 30 Jan 22
I thoroughly enjoyed buying the town and trail bike through Tony at Te Awanga.Tony was very knowledgeable easy to discuss matters with and made the whole experience fun.Would definitely recommend and looking forward to biking the trails
John Forster
04:43 26 May 21
Extremely happy with our Meloyelo ebikes- a Tranzit for my wife & an Ascent for me. Impressed with battery power on hills.They’re v easy & comfortable to ride - they get up & go with minimal effort even on low battery assist.
Teina Bhana
01:50 20 Feb 21
Tony was amazing. Last minute hire and gave us some great bikes. Will definitely be back.
Arnie Welch
03:19 08 Feb 21
Hired E-Bikes from Tony for a self guided wine tour.Great bikes, hassle free process and Tony was very accomodating.Will definitely hire again when back in the Hawkes Bay.
Stew Whitehead
06:37 07 Jan 21
We hired Tony and Helen’s E-bikes for an afternoon and visited many of the local wineries. Tony and Helen were very accommodating and friendly - given we had called them at such short notice. Very helpful in suggesting routes too. The bikes themselves were very good quality and kept in good nic. Made the journey home easier with a bit of assistance after a few vinos. Couldn’t recommend more highly.
Suzan Best
04:01 10 Aug 20
Had such a great time on the E Bikes, great service, and great prices, thanks very much Tony
New Plymouth
Paula Robertson
08:21 01 Jan 23
Ken was very helpful and knowledgeable about which features would suit me. I ended up choosing a different model than the one I initially inquired about, so I'm glad Ken encouraged me to try the other options, and explained all the features.I've only had my Town'n'trail a few days, but it's been great fun so far. Wheeeeeee!(Ps: I think my husband is secretly wanting one now, lol)
Sandra Tylee
08:06 02 Dec 22
Ken was more than helpful when I Was test riding MeloYelo bikes.He demonstrated and explained everything with good knowledge and experience.I was impressed with the product and service . I have since returned to purchase , which was also a pleasant experience. 4 days later I had my bike.awesome.
Andrew Davie
01:28 13 Aug 22
Townee bike is brilliant. Thank you Ken for great customer service and advice.
G & C Donlon
23:32 21 Jun 22
I bought the SuperLite bike under three months ago (including a couple of weeks out with COVID and for utterly hostile weather) and I’ve already racked up well over 1500 km! It’s a joy to ride, so light and manoeuvrable. It took me a week or so to get used to the synergy between the electric motor and gears, but once I got it, I was AWAY!
Kathleen Tantrum
00:29 20 May 22
I ❤️ my Mello yellow e bike it's a tranzit and very comfortable ride I love the support I have received from the Mello yellow team they couldn't have done more for me.its great on trails and just around town I wouldn't trade for another I think they are great for older people to.i get comments about it being a great bike and they are wrong.
Barry Willcox
20:45 02 Apr 22
I enjoyed my experience of looking at the different yellow mellow bikes,Ken explained every thing plainly and I would recommend any one looking atan e-bike go and check him out. Bought a transit last week and have been all over the place on it, finding it great.
Jan Whayman
08:17 17 Feb 22
I love my new bike. I have painful arthritis in my feet preventing me from enjoying all the walks I used to be able to do. Now I can enjoy them all again. Ken was so helpful, kind and patient showing me the different models and so knowledgeable about the functions of the bikes. There was no need to be nervous because they are a dream to ride .The price was great too. Thanks MeloYelo team for getting me out and about in the fresh air again.I have a new lease on life 😁.
Anne Fearn
06:56 01 Nov 21
Ken listened carefully to my experience with ebikes and the criteria I required in a new one. He allowed me to try out several and was interested in my feedback. He was courteous and keen to help. Ken always phoned me back and tried very hard to help me get my old ebike fixed , even though he couldn’t fix it himself he shared ideas with my husband about what he might do.My husband and I then both bought lovely new MeloYelo bikes and it’s a joy to ride them. We love our bikes and feel thrilled with our choices. Many thanks MeloYelo and to Ken especially. He does great service!!
Caroline Arnold
22:05 14 Oct 21
Friendly and knowledgeable service. Prompt sourcing of bike. Very happy with my new bike.
Ralph “and Wendy” Broad
01:10 13 Oct 21
Kens agency provides excellent service. 5 Stars as far as we are concerned. Our 4 star rating is for the bike. We bought an Ascent based the bike design and on the Consumer Report on the Bafang Motor. The bike design is second to none. Robust, high quality standard fittings and a wide "Step Through" essential given Wendy's disability. I have had 55 years cycling experience on road and trails. Four of those years involving E Bikes of which I have ridden many over a wide variety of terrain. Prior to purchase Wendy test rode the bike on the flat. Great. But hill climbing was not as good as other E bikes ridden on lower power settings (2 out of 5). Ken has optimised the Ascents motor controller settings and changed the 42 tooth chain ring for a 38. Hill climbing is improved but you need to be on power setting 4 or 5 to get the assistance needed. The MeloYelo is a good bike but we would recommend you test ride a variety of brands up steep hills to make sure it you are comfortable with the need to change both power settings and gears on approaching a steep hill so you can keep up with your E Bike riding friends on the inclines.
Allen Desmond
06:34 28 Sep 21
Ken could not of been more helpful. He spent lots of time talking to my wife and I about what our plans were for biking. He then explained the differences between the various models which help us decide on what model was best for us. In our case a Traverse for me and an Ascent for my wife. We are now both looking forward to many biking adventures of discovery.
Ruth Winmill
23:37 26 Aug 21
Karen Taylor
22:10 06 Aug 21
awesome bike, I love it. They are comfortable to ride.
Mark Barraclough
05:11 23 Feb 21
I have only been for two 6km rides up and down hills in New Plymouth.It has been a pleasure to ride, comfortable seat and getting a hand getting up hills with ease.I bought the bike so I can keep up with my wife on her mobility scooter and venture further a field.Having trouble turning on the head light and will talk to Ken about that.Mark
Paul Dempsey
04:22 09 Dec 20
Nev & Sue Lester
20:12 06 Dec 20
Had a good experience picking up my new Traverse e bike today.Clear and precise instructions on handover and loving the bike. Thanks Ken Agar, New Plymouth.
Merryl Mcallister
16:35 04 Dec 20
Fantastic service. Ken is most helpful, very patient and has really looked after me and my bike. I love my ebike.
Geraldine Sisarich
19:10 03 Dec 20
Ken and Linda have bent over backwards to be helpful and make sure we are happy with our bikes, making adjustments for our needs. The bikes are excellent quality and very reasonably priced. Recommend them to anyone wanting a quality e-bike at a reasonable price.
Lee Parsons
08:43 03 Dec 20
I purchased a Tranzit MD eBike from Ken and I am very happy with its quality, performance and stability both on the road and on tracks. It is a joy to ride and I highly recommend the Meloyelo brand. Ken was very helpful and knowledgeable about the different options available and ensured I got the best model for my biking requirements. Once my bike arrived, he ensured that it was set up perfectly for my height etc and I also bought the NCX suspension post which makes my seat even more comfortable and makes for a very smooth ride.
Alexandra Peck
05:50 03 Dec 20
Good customer service, knowledgable and reliable. Ken was very helpful, our experience was great!
Brian Vidler
22:42 02 Dec 20
I purchased "The Roam" about 6 months ago and have clocked up 800kms, mainly around town and a few local bike trails around New Plymouth. Ken did a post sale check and since then the bike has not missed a beat. It is of good solid construction and easy and comfortable to ride with it's memory foam saddle. A handlebar rear view mirror is a must for busy roads. Puncture free tires give a feeling of security. Ken is a very agreeable agent, easy to deal with and I can highly recommend him and the company. So if you are looking for an ebike, Meloyelo should be at the top of your list.
Julieann Mowat
04:56 13 Aug 20
I am super happy with my e-bike that I bought through Michael from Legend Bikes. The customer service I experienced was fantastic and not to mention I have never ridden a bike so much in the past few weeks as this e-bike is so easy to ride and super comfortable compared to my previous mountain bike. I am a definite convert!
Patrick Tully
11:03 22 May 20
Carey Clow
05:50 20 May 20
Otaki
KIM RENNIE
02:07 08 Jan 23
David from Melo Yellow Otaki was very friendly and helpful. He spent over an hour and a half with us riding various bikes. We asked lots of questions and he knew his product. We would definitely be recommending David and Melo Yellow bikes 😊
Phillip Edmonds
04:58 14 Dec 22
Just love my e bike probably clocked up under 100 km relatively less for the time I have had it cos my wife still works and she wants to be with me when we ride...just a safety matter. But hey we have a 2 week holiday over the festive season and we have more biking planned for the Hawkes Bay and East Coast areas.Let's MeloYeli on...yeeee haaa
Roseanna Ferguson
21:18 21 Aug 22
An all round excellent bike,Tony Ward was awesome to deal with!!,thank you.
Glenys Cooper
03:39 10 May 22
A professional service from a person with a wealth of knowledge on the mechanics of MeloYelo E-bikes. Was more than willing to bike along side me on my test run and made sure I felt comfortable riding an E-bike for the first time.
Keith Short
22:08 22 Apr 22
Great bikes. My wife and I both have the Town and trail.Presently touring the South island for 4 Months.Bike's are running great. Half way to our first service.Put suspension seat post on. What a difference.
Marie McElhinney
19:51 16 Mar 22
Dave was extremely helpful with all aspects of the purchase of my Meloyelo bike. He allowed me time on different bikes and different setups on the bikes. He answered all questions my husband and I asked showing his in-depth knowledge. I was very grateful to have the time to try the bikes on a quiet country road and also up a steep hill which made the decision making much easier. He delivered the bike as soon as I paid and I have been impressed with his service. I would recommend him.
Shona Spicer
02:07 12 Mar 22
I found David to be an exceptional “people person”. He was very easy to talk to, explained all about e-bikes to a first time user with a practical and easy manner. It was obvious that his technical knowledge was extensive which gave me confidence and made it an easy decision to buy. David’s customer service was excellent from the moment I met him til when he delivered my bike the next day. I will highly recommend him to any of my friends interested in purchasing a Meloyelo ebike.
Richard Mildon
21:04 10 Feb 22
Great bikes. Easy riding. Dave couldn't have been more helpful even delivering them to our door.
Fiona Carrick
08:31 01 Feb 22
Dave was really friendly and helpful. There were a couple of suitable bikes for me to look at as I needed a low step through due to health reasons and he explained fully the different properties and additional options available. His property is on a great stretch of road which allowed for a decent trial ride and a chance to go through the gears and speeds. I chose the wider upright handlebars and the full suspension seat which I am glad I did. The hardest decision was choosing the colour, green or blue, I opted for the blue! Have had a couple of rides with my partner along the highway trails between Peka Peka and Paekakariki and thoroughly enjoyed it and he is also looking at getting an ebike when the larger ones comes into the country. Great decision, looking forward to getting out and exploring all the trails.
John Osboldstone
23:03 03 Oct 21
Bought my Bike from Dave who sure knows what he is talking about.When i got it home i felt really good about buying it and feel i got just what i needed
Alastair Pratt
10:18 06 Sep 21
Dave was very helpful and knowledgeable to help me choose the right bike for my wife. It was also very helpful being able to test the bikes on his quiet country road which included a slight slope and the option of a steeper hill. For a first timer on an electric bike this gave me a better idea of how these bikes work and the difference between rear and centre hub drives. Highly recommend him and the MeloYelo bikes for your next purchase.
Katie Miles
22:50 23 May 21
Dave could not have been more helpful or informative. He has a wealth of knowledge of the various models and was very reassuring for a first time biker. I love my bike!
Barbara Honegger
10:23 10 Sep 20
Great service to repair my bike! Dave, thank you so much. Am so happy. All the best, Barbara
Mike Dixon
23:03 22 Apr 19
After attending a PCC initiative of Ebike's I was sold. Dave Rumsey of Velocity was in attendance and it was Dave's enthusiasm that sold me on an Ebike. Super Gold card holders can get a discount on selected models. I contacted Dave and arranged a viewing of the bike I had selected a Townee model I tried it out and bought it, As I wasn't eligible for a discount I was offered accessories to add to my bike. Thanks Dave a great ambassador to the new recreation. Mike Dixon,
Kapiti
Tracey Blackburn
06:03 06 Feb 23
Feels a bit like cheating 😀, steep winding hills, no worries. Love this bike, makes riding very very enjoyable. Good, friendly service from Reg at the Clyde dealership. Also buying local is reassuring, easy to get serviced if & when required.
Vincent Duncan
20:23 01 Aug 22
Number Two my Scout now a Meloyelo Bike
Mike Evans
06:40 20 Jul 22
More than impressed with my bike love doing the tracks and walkways in New Plymouth suits me just fine and it's agood looking bike I get a few comments ye har 👍
Ian McMillan
19:54 01 Mar 22
I am in my mid 60's & while I have biked in previous years, due to hip issues have found it increasingly harder to get out & ride.I purchase a Melo Yelo town & Trail in December 2021 and have since ridden 300kms on the bike. It has opened up a new world of experience, I live on the Kapiti Coast and riding the expressway track & other tracks around the area has been an enjoyable experience. The bike is superb to ride & while some friends have said it is a cheat to own an e bike, I know I would not have ridden the distances I have on a non e bike.Shane, the dealer in kapiti is very knowledgeable & a very helpful bloke to deal with.
melodie luttrell
18:34 20 Feb 22
My Melo Yelo Tranzit was put to the test when I rode the Titahi Bay to Pauatahanui inlet Which I might add for myself it was a very challenging ride, it had more puff than what I did.
Marion Hamilton
02:17 05 Jan 22
I love my MeloYelo bike which is so easy to ride when it’s windy and also up the hill I live at the top of.I am impressed with the philosophy of the company and found trying the bike on a quiet country road at Dave’s place in Otaki made all the difference and gave me the confidence that I was purchasing a very good product.I haven’t yet got to my 500km for various reasons but when I do I shall be availing myself of the free service check.I have recommended MeloYelo to a number of people and have no hesitation in doing this.Great product, great company and the reps have great knowledge as they are bikers themselves.
Rob Darragh
19:22 13 Nov 21
We recently purchased 2 Melo Yelo town and trail bikes. This was our second purchase from Shane and Rose. . As usual service was excellent the bikes are great and highly recommend Kapiti ebikes and mobility as well as Melo Yelo
Barbara Clarke
04:19 21 Oct 21
We were greeted by a very friendly young man, Fin, who provided helpful advice and took us on an enjoyable orientation ride.I can highly recommend this company.
Suzanne Green
23:16 24 Aug 21
I love my MeloYelo - La Luna, as I got her on the day of the Super Moon!MeloYelo and my agent, Emma's support have also been great.As well, the FB page is a really good way of feeling part of MY community. 🙂
J and J Wilkinson
20:48 16 Jun 21
Ken Moxon
04:13 13 Apr 21
On purchasing the e bike Mike was extremely helpful and his Knowledge of e bike technology helped me to make the right choice. Really enjoying my e bike and a friend has also made a decision to purchase the same Melo Yelo bike. It was also great to be able to try out the bikes on a near by track.
ross cook
04:26 12 Jan 21
Thankyou team at MeloYelo E-Bikes Kapiti my wife is thrilled with her new E-Bike your professional services were tops. My wife appreciated been given the time to test ride an E-Bike with Shane , and time to ask questions. We didn't feel rushed into the sale.We wish you and your team all the best in the future.
Maria Stubbe
04:36 09 Jan 21
Hutt Valley
Emilia Stocks
17:49 15 Jan 23
I got my bike yesterday, and I'm thrilled with it. Emma has been a fantastic help from the very start to finish. She took my husband and me for a test ride, explained the benefits of each bike and even delivered the new bike to my home. The best service I have ever experienced.
Snaiet Shalav
12:04 31 Dec 22
Emma is fantastic, generous with her time, and super knowledgeable. Am delighted with my Superlite, which was perfect for the Pou Herenga Tai Twin Coast Cycle Trail (half) 37km and grade 2 mountainbike trails at Waitangi Mountainbike Park. Could have done grade 3 but I was too nervous and had a full panier bag rattling around. Love that the bike came fully decked out with lights, stand, etc, since I will also be commuting. My husband had a pricier new mntnbike without a stand which is fiddly to place and his chain came off once (not meloyelo). VERY impressed with the network that allowed me to collect from Graham in Whangarei to pick up, ordered through Emma in the Hutt, due to ship arrivals and my travel plans. Will report later after a few months of long term use, but very happy so far. Thanks Graham and Emma.
nadine siebert
18:47 24 Dec 22
Like our Tranzit bikes. Great up the hill we live on and no problems so far
Kin Chang
21:00 07 Oct 22
Nice and Gorgeous lady with sense of lovely humor, very helpful 👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️
Bárbara Mandiola
20:29 03 Oct 22
I am very happy with my new bright yellow MelonYelo E-Bike! It was great that Rebecca brought the bicycle to the cycle way for me to try it, and that she showed me all the different models she has.After I bought it she even changed the handle bar to a flat one as it was more comfortable for me and brought the bike directly to my door. She explained me everything in detail as I haven't cycle in over 20 years.After I got my bike, I noticed that the mechanical disc brakes were having a squeaking noise, but still working fine, she upgraded you to hydraulic brakes free of charge under warranty.It has been a great experience and the after sales support that I received from Rebecca has been outstanding. It has been a way more personal service than what I got from big bicycle stores before.
James Herdman
01:36 02 Oct 22
Emma was great to deal with from start to finish. She was generous with her time and knowledge in helping me choose the right bike. And when there was a problem with the bike I bought , she went the extra mile in fixing it, ultimately getting me a whole new bike which is working perfectly. I can highly recommend her.
Nelson
Tim Robilliard
02:44 06 Apr 23
Personalized service that put my interests ahead of a sale. I am probably abusing my Town and Trail beyond it's design but I haven't had any problems
Barbara Mitchell
23:56 11 Jan 23
Love my Meloyelo Superlite. Awesome communication and customer service from David. Thank you!
Chris Clark
21:59 10 Jan 23
I started riding a bike again as an adult some 40 years ago, after buying a car 20 years before. Now at the age of 84, I was starting to doubt my sense of balance. Then I tried a Meloyelo e-bike. My confidence was restored as the seating and handlebar heights made all the difference. I purchased my Townee after a trial ride, 3 months ago and haven't looked back since. I enjoy riding again and the delightful electric motor just completes the pleasure. I can go further and hills and wind are so easy. The sensors in the electrics provide exactly the correct amount of assistance at all times and I don't have to think about it. I drive a manual car but I love my automatic bike. 'Oldies, go for it !!Chris ClarkNelson.
Patricia Gribble
04:42 22 May 22
Love my meloyelo. I like the way you can put the booster on and up a hill in no time. E bike just easier than my old bike. ☺
Pamela Gill
07:37 29 Mar 22
I recently purchased my ebike from Nelson agent David he was very helpful and friendly,I chose the tranzit which David thought was a good choice for me I just love riding it ,it is so easy and makes riding very enjoyable ,in the first 3 weeks I had done almost 300km.
Helen Kersten
06:52 05 Feb 22
Loving my MeloYelo bike. David was awesome, there’s no hard sell from him, just heaps of bike and biking knowledge and a genuine desire to get people out enjoying biking. Would highly recommend both him and MeloYelo bikes.
Helen Morrison
06:21 26 Jan 22
I have just purchased a bike through David and I couldn't have asked for a better person to buy an E-bike through. He was very knowledgable and answered all my questions. He made sure I chose the right bike for me through his expert advice. I highly recommend David
Des Duthie
06:23 16 Jan 22
Dave gave our Meloyelo bikes their first service. He is very generous with advice and help and is also easy to understand.We have great confidence in his expertise and he will be our first port of call should our bikes need attention in the future!Des and Nor
Bill Clarkson
06:10 19 Oct 21
I am now the proud owner of a beautiful green Melo Yelo E-Bike.Thanks to the great support of David I just love my bike. Havnt ridden a bike for ages! and I feel really safe and confident thanks to David's knowledge and support.Judy Clarkson
Angela Fisk
01:43 19 Apr 21
David provides great set up and follow up service. I highly recommend him. The bike is fantastic for commute and trail riding. Definitely glad I went with this brand.
Lynley Mckinnon
06:21 11 Apr 21
I recently purchased an E bike from David . From the very first conversation he knew exactly what bike would suit me . Such speedy delivery of the bike also . When I went to pick it up it David was amazing in telling me everything I needed to know and proceeded to test ride it with me even in the pouring rain . I just love the bike it’s great value for money for what you get in comparison to other E bikes . I am very thankful I was recommended to David by another melo yelo e bike purchaser , . I already have and will continue to recommend David to others . Keep up your passion for melo Yelo e bikes David it’s inspirational .
Wayne Soper
06:31 03 Apr 21
We were very satisfied with the service David gave us in repairing my wife's e-bike after she had a mishap. We felt he went above and beyond in getting the bike repaired promptly.
Wendy Coburn
12:36 12 Mar 21
I purchased a bike from David 3 months ago. The service received was outstanding and the communication excellent. I love my bike and am out on it most days and have hit the 700km mark. I would recommend the bike and the seller to anyone considering purchasing an e bike.
Suzanne Marshall
04:18 11 Feb 21
I recently purchased an E Bike from DavidI’m unable to fault his professional attitude and his follow up service and attention to detail.He has continued to assist and support me and offer solutions to any problems I may have.I would thoroughly recommend buying an E Bike from him.Thank you David for all you help & assistance
Pat Overton
03:52 07 Feb 21
I recently purchased an E bike ascent from melo yellow agent David Morrison_Jones ,And I am highly impressed with his salesmanship .He explained everything about the bike from top to bottom , He asked what I needed itfor and got the correct bike for me .Great communication and service , I highly recommend him if you are looking for E bike.I have just done 80 KS and the bike has performed exceptionally well .
Marlborough
Krissy Larsen
09:12 25 Apr 22
My Town 'n Trail was delivered today! So excited to see it. Gary has been fantastic, explaining everything about the bikes and helping in deciding which one would suit me best. I can't wait to get out and about on it. I'm very pleased that, after visiting a couple of local bike shops, I decided to check out MeloYelo. His enthusiasm for the product was a key factor in my decision.
Steve Hall
03:47 02 Aug 21
Gary kept me informed about the progress of the delivery of my bike very well even though he had been affected by the severe weather here in Marlborough. He rearranged the delivery date to as soon as it was safe to do so. Much appreciated, Steve Hall
russell & Sharon Hooker
23:02 21 Feb 21
I received my Town n Trail E-Bike yesterday. The rep. for Marlborough Gary was awesome. We went to his home and saw all of the bike range and also got to try them for ourselves. Gary is happy to answer any questions and is very knowledgeable about the bikes. It was great that Gary dropped my bike off at my home then went for a ride with me and made any adjustments required whilst we were biking. I have had two rides on my bike so far and what a difference it is making for me already.
Christchurch
Geoff Scrase
19:15 18 Feb 23
Great advise pre-sale, very good support post sale and I am delighted with my Ascent e-bike.
Graeme Sullivan
18:33 08 Jan 23
Meloyelo bikes are fantastic value. The specs are high quality compared to others. The agent Emma from the Hutt valley is excellent she even responded to an issue we had within an hour and on a public holiday.Love my ebike.
Raewyn Brooking
10:33 29 Jul 22
Excellent service, love the bikes we bought. The agent ensured we had the right bike for our needs and made adjustments to fit our heights etc. He was so busy the day we came in however he took the time to ensure we were well set up and happy with purchase…. And we are, we love our melo yelos.
Don Mckenzie
21:30 05 Jul 22
Salesman very thoughtful and did good job will probably buy 2
Tania Searles
19:04 03 Jul 22
I love my Melo Yelo ebike having so much fun getting out there and doing it I have arthritis in my nees and back and my Melo Yelo has got me moving again.
Shona Spicer
01:57 10 May 22
Great bike. Would recommend it once the “experts” fix the glitch with the mudguards. They’re not secure and particularly the front developed a continuous rattle. Lucky we have a McGiver in the family who secured the mudguard by adding a support bar from the mudguard to the frame. Just like the bikes in the “old days”. No more rattle.
Grant Chapman
19:19 07 Apr 22
Great bikes, great people to deal with.
Christabella B
09:18 21 Feb 22
Absolutely LOVE my traverse ebike! Very smart bright red colour and get lots of comments! Great balance, suspension and solid tyres. Goes like the clappers! Wouldn't be without it and incredible value for money. Best of all is the service - from the information to the setting up of your bike for you specifically- and then there's the follow-up emails post purchase. MeloYelo is the BEST!!
Gill Taylor
22:49 31 Jan 22
Absolutely fantastic experience in buying my town n trail melo yeloDylan was so informative. Loved the service of the mechanics going the extra mile with sorting the towbar to fit our new bike rack...Can't wait to get on my bike. Thanks. Highly recommend
Anna Taylor
20:40 27 Jan 22
We really love our bikes. Have even let friends with different brand E-Bikes try them and they prefer ours to theirs. Cant recommend the highly enough. Buy one.
Jude Cheyne
17:43 26 Jan 22
Love my melo yelo bike!
tracy curry
03:46 23 Jan 22
Jenny Mardon
19:23 22 Dec 21
Love my little red Melo yellow bike have now done over 1k on it. Since March. Beautiful scenery around the lower north island , looking forward to doing south Island in March.
Gail Chamberlain
20:14 28 Oct 21
Alan has been wonderful. Very helpful. I know I can ring him anytime if I have issues.
Michael Brown
18:04 27 Oct 21
My wife Gillian and myself are enjoying our MeloYelo bikes. Bruce & Nancy McKenzie have been great and when buy a MeloYelo bike it feels like you are joining the family.
garreth erickson
04:10 28 Sep 21
JIll Baines
02:42 18 Sep 21
Gill McConway
05:59 16 Sep 21
We have a bike each and absolutely love it. Easy to use and the back up from MeloYelo is really impressive.
John Moody
00:47 18 Aug 21
I bought my Traverse in May and am really enjoying the experience. I'm amazed at the battery life, I haven't seen less than 3 bars since I've been riding. My longest ride has been < 50kms at this point so no worries with battery charge and going further. I've also ridden without the motor assistance and its really geared very well.I especially enjoy the throttle especially on those very steep hills it makes the effort much more pleasant!Am really looking forward to summer riding around the many trails available to explore on a very comfortable ebike.Thanks Melo Yelo.
J and J Wilkinson
20:48 16 Jun 21
Trudi Mugford
05:37 06 Jun 21
Have just purchased my first e-bike today. Thanks to the excellent customer service from Mudit. Great to be able to take my time testing out their range of bikes. Also the other 2 guys also working at Cranford St store were friendly & approachable. Very happy with my Melo Yelo. Cheers.
Pamela Uden
07:39 25 May 21
We have only been out on our bikes a couple of times but have enjoyed the rides. The bikes are comfortable, sturdy, easy to use & a lot of fun. The 500km free service is a bonus.Only complaint is that they were several weeks overdue, but worth the wait.
Craig Brosnan
22:32 17 May 21
Excellent bikes just love them
Ann Young
07:17 05 May 21
We are enjoying our new Traverse Melo Yelo bikes. Only had them a few days but so far, great powerful performance and the traverse certainly flattens out the hills and lessens the head winds. Love the ultra comfy seat and the throttle, when needed, is brilliant!
Anton Witteman
04:44 20 Apr 21
Very happy with my purchase of the Tranzit model and with the 630kwh battery.
Andrew Weaver
07:52 10 Feb 21
Oliver was great to deal with, knowledgeable and helped with bike rack install. highly recommend
Trevor Harris
21:25 09 Jan 21
Excellent service, friendly and co operative staff. Delivered our two EBikes as carrier unavailable at time of purchase.
brent stewart
20:21 07 Jan 21
Great bike
domi ngo
14:53 25 May 20
Madi Maats
16:05 17 Apr 19
Ashburton
Timaru
gillian hogan
05:03 16 Sep 22
Dealing with Don was super amazing and so easy. He really made us aware of all the different bikes and their capabilities. We did not feel rushed with Don either and we were able to test the bikes to. Will definitely buy from him again, and so should you Timaru.
Pauline Mills
05:33 19 Apr 22
Laurie Sullivan
21:01 31 Mar 22
Bikes have both had their first service. Thanks to Don George our South Canterbury agent for your excellent service.
Central Otago
Shane Buckner
23:02 17 Dec 22
Snapped a chain on one if our bikes just near Roxburgh dam, and on a Sunday morning did a quick google and rang this business. We drove back to Alex to see this gent who had some spare parts. Super helpful, friendly and opened especially. Thanks so much.
Invercargill
Lorraine Merton
20:46 28 Apr 23
Love my MeloYelo, and great after sales service
Jackie Fogden
16:57 27 Apr 22
I looked and checked out E'-bikes for 3 years to see if I 'needed' one. I live in Dunedin and it's all hills. Nathan of MeloYelo Dunedin was very helpful and we decided which bike was most useful for me. Basically for me it was also sitting on different bikes and seeing which one felt right too. I thoroughly recommend MeloYelo bikes and Nathan in Dunedin. Thank you.
Alistair Calvert
02:36 09 Apr 22
Graeme was very helpful sitting down for a good chat about what I was wanting from an e-bike and explaining their workings. I then had a test ride on his demo bike and was given more information when I got back from that. There was no pressure to buy, but when I decided to buy the Superlite it came with a number of complimentary accessories and further advice on service intervals etc. So far I have only ridden it within the city, but it is super easy to ride and I look forward to doing an occasional longer cycle trail ride in the future.
Dean Todd
07:04 28 Feb 21
Well priced great specs. very easy to ride with very little effort.
