Reviews of our e-bikes, our service and our people
The reviews we believe matter the most are those from customers. Scroll down this page to find reviews for the MeloYelo agent in your area. Or, just peruse the reviews in general to see how customers feel about MeloYelo.
Whangarei
Haven't purchased anything, but I have a chat on the website, and the Andy was very helpful. Take time to give me tips and help me with my bike anyway. Very appreciated 👏
Got my new bike yesterday. I have a hill to climb and wanted to get it right with gears etc .My agent told me what to do, WOW it was so easy even first time on my Asent MD . Looking forward to many rides with my little dog on the front what freedom.
We purchased our bikes from Graham Tivers in Whangarei who was informative about the bikes, we did 2 test runs on a nice quiet road to become familiar with the bikes. We had a cup of tea and a chat which was very helpful when making up our minds. The website was also full of useful information and easy to understand. We look forward to our new adventures.
Response from the owner: Amanda, on behalf of Graham and team MeloYelo, we appreciate you taking the time to write a review. It is always good to hear about the positive experiences people have with our agents. Many thanks,
Graham has been excellent. He explained everything clearly and was very patient answering questions. We had two test runs. On the second, with the bikes he had brought up for us, he adjusted the bike handles to suit our size and posture on the bike. It made a surprising difference. Looking forward to using them for longer trips.
Response from the owner: Richard, on behalf of Graham and team MeloYelo, thanks for taking the time to write a review, it is most appreciated.
Great bikes! We bought a tranzit and a town n trail, with a double ebike rack. We love them.
Many thanks to Graham in Whangarei for being so helpful and pleasant through the testing, buying and delivering process of my Melo Yelo bike. Being a nervous newby he helped me through it all. Very pleasant and helpful, thankyou.
The best fun ever! Great personal service, good value. Comfortable ride. Definitely recommend.
Response from the owner: On behalf of MeloYelo and Graham, thank you for your wonderful review and we are delighted that you had such a great test ride!
Graham provided me with great service through the process of purchasing my E bike. Graham brought a bike to my home for a test ride. A week later I am gleefully riding my new bike along the road. Graham answered all the questions I had to ask and I now have an E bike tailored to my needs.Continuing great service from Graham!After 18 months and 3750 km, I have upgraded from the Townee 2 to a Large Moody Blue Ascent MD. The Ascent MD is a solid bike, but not heavy.I am very happy with the product, sales and service provided by Melo Yelo!
Response from the owner: Robert, on behalf of Graham and team MeloYelo, thanks so much for your comments. It is gratifying to hear that our agents are looking after their customers well, and we wish you many years of ebiking fun and adventure.
Excellent friendly service and helpful knowledge
Response from the owner: Jocelyn, on behalf of Graham and team MeloYelo, thanks so much for taking the time to provide your feedback, it is very much appreciated.
What great service we had from Graham Tivers - friendly, informative, and super helpful. Now we must ride 😁
Response from the owner: Sheryll, on behalf of Graham and team MeloYelo, we thank you for your feedback and positive review, and do hope we get to hear some stories of your ebiking adventures 🙂
My townie is a very well designed and practical bike ,very happy with it
Response from the owner: Paul, on behalf of Graham and team MeloYelo, thanks so much for your feedback. We hope you have many years of enjoyment with your MeloYelo.
Delighted with my Melo Yelo Town 'n Trail ebike. Graham's service was exemplary - very helpful and took the time to explain everything to me. Thank you so much 🙃
I just love my Melo Yelo e-bike and we go everywhere together! It has great balance, the curved handle bar is easy on the wrists and the saddle so comfortable. I also appreciated that there were no extras to buy as lights, mud guards and carrier are included.After having had a look around the shops I found Graham's customer service surpassed every other one by miles!For starters I was able to have a proper trial run not just a few metres up and down an alleyway. He brought the new bike to my house and adjusted it to my requirementsWhen i caught a nail on one of my first rides and an issue arose he fixed it over the weekend....and for free!Thank you Graham! I tell all my friends about how happy i am with this company
Response from the owner: Ursula, on behalf of Graham and team MeloYelo, se are so happy to hear of your positive experiences and that you love your bike. Many thanks for taking the time to submit your feedback, and wish you many years of ebiking fun and adventure.
MeloYelo Northland Rep was just great. He adapted the bike to my needs and answered my many questions giving full clear details.
Response from the owner: Judith, on behalf of Graham and team MeloYelo, thanks so much for your positive feedback. We wish you many years of ebiking adventures and fun.
Absolutely wonderful to deal with. Easy and problem free. Highly recommend.
Thank you Graham, you’ve been brilliant to deal with, giving us friendly helpful advice without any sales pressure to buy. Your follow up service has been excellent, nothing is too much trouble for you. Loving my Superlite MeloYelo and I am looking forward to exploring more trail rides without the huffing and puffing up the steep hills. Thanks again Graham you’ve been awesome! Cheers Laurel and Rod
Response from the owner: Laurel, on behalf of Graham and team MeloYelo, thanks so much for your feedback. We hope you enjoy many new adventures on your MeloYelo.
Great friendly and informed service from Graham.So much easier to trial the bikes from home too.
I have been finding my old mountain bike a little demanding on the hilly stuff as the years are catching up a bit but I don't want to slow down so I got seriously interested in an ebike. I wanted to try one before committing and contacted Graham from MeloYelo Whangarei. He couldn't have been more helpful, dropping off a Town and Trail for an extended test as well as talking me through the pros and cons of other models and bringing a couple to me to try. I was very impressed with the performance and build quality of all of them and as a result have just taken delivery of an Ascent mountain bike which I intend exercising regularly both on and off road. I have no hesitation in recommending MeloYelo and Graham in Whangarei in particular.
Response from the owner: Andrew, on behalf of Graham and team MeloYelo, thanks so much for your feedback, it is most appreciated.
Loving my Melo Yello ebike, I have never done so much bike riding . Amazing going up hills that little bit of extra help goes a long way. 😉
Response from the owner: Pam, on behalf of Team MeloYelo, thanks so much for your feedback and we wish you many years of e-biking happiness 🙂
Excellent professional work & service, very happy with my bike conversion.Brilliant thks
Great bikes just love every minute we are on them.Dog thinks they mighty good as wellthey give us oldies a new lease of lifeThank you
Response from the owner: Cliff, on behalf of Team MeloYelo, thanks so much for your feedback and glad to hear we are contributing to the anti-aging process 🙂
North Shore, Auckland
Enjoyed dealing with Nigel (5 stars) - very friendly, well versed in ebikes and has been a great help when purchasing.Regarding my townee 2.0 (4 stars), although the advertised range 60-70km seems like a long shot, whereby my battery regularly has 1/2 charge after only 20km and only using assist levels 1-3.Have also purchased and just received the hi-vis vest. Very disappointed in the quality and very unlikely to use. Better off getting something from the warehouse for much cheaper and better quality.
Response from the owner: On behalf of Nigel and MeloYelo, thank you for your review. We appreciate the feedback, especially concerning the vest. Our production team will consider this for future options. Please get in touch with Nigel about the battery life as he can give you some tips on level assistance and gears to get the most life out of your battery.
Excellent service & advice from Peter Cutts which ended up with us buying a MeloYellow Ascent for my wife. Thoroughly recommend Peter if you are looking to purchase an ebike
Excellent sales and service from Peter Cutts in Manly. Enjoyed my first ride, albeit through the remnants of Cyclone Hale. My Town ‘n Trail got me home in one piece and just a little bit wet! Thanks so much Peter. Looking forward to my first off-road.
Response from the owner: Eion, on behalf of Peter and team MeloYelo, thanks so much for choosing a MeloYelo ebike and giving such a positive review, it is very much appreciated.
Great bike fabulous service no complaints
Thank you Peter for the prompt professional service.Kind regards Keith
I love love my MeloYelo bike, it was the best thing I have done for myself. Buying from Peter was only a pleasure, thank you
Just a fantastic experience dealing with Peter. And amazing custom built bike. Started with a great offvthe shelf model and made it my own. Awesome after sales service.
Very good informative,honest and thorough friendly service.Good advice to suit to our requirements.Thank you Peter Cutts.🚲🚲👍
My Meloyelo Ascent MD bike has opened up a whole new world of cycling for me. From the moment of my first phone call with agent Peter, I knew I had found someone who listened to my requirements. It was evident that he has a wealth of knowledge and experience about MeloYelo bikes, which he is willing to share in a friendly and open manner.Once I decided to make the purchase, I was able to procure the bike immediately, much appreciated in these Covid times when there is a shortage of Ebikes in NZ. Peter then delivered my bike for me the same day, collected our supplementary number plate to take home and attach to the Yakima rack which we were also able to purchase from him.This is my second Ebike and there is no comparison between the two. The performance of combination using both the mechanical gears and battery power on my Ascent MD is second to nothing else I have ridden. There is no stopping this superannuant now. Thank-you MeloYelo and a big thank-you to Peter.
Response from the owner: Kathy, on behalf of team Meloyelo thanks so much for your review and positive comments. We wish you years of ebiking happiness 👍
Auckland Central
review us on
Enjoying my 1st Electric bike. Moving from EV car to bike a huge change. Thanks to Grant for his advise and the test ride which influenced for this change.
Response from the owner: Gooi, on behalf of Grant and team MeloYelo, thanks so much for your lovely comments and welcome to our MeloYelo family 👍
Excellent advice and service from Grant and Soopy - made looking at different bike models, understanding how they worked, and which would be right for a rider super easy to understand and accessible. Loved the 1hr+ test ride to get a proper feel for an e-bike! 10/10, would recommend booking in a visit if you're curious about trying an e-bike!
Response from the owner: Shahnaz, on behalf of Grant and Soopy and team MeloYelo, thanks so much for your feedback.
First class service from Grant & Soopy
Response from the owner: On behalf of Grant, Soopy, and team MeloYelo, thank you very much Andrew.
Soopy and Grant are great people to deal with and I did not feel that they were pressuring me in any way to make the difficult decision on what bike to buy. They went beyond the "call of duty" to assist me with my decision and with test rides, nothing was too much trouble for them.
Response from the owner: Thank you Ross for your kind comments which indicates to us we are going in the right direction in achieving our and Melo Yelos standards of information and no pressure. Grant & Soopy
Brought two bikes from Grant. Excellent to deal with. Great advice. No pressure to buy. Was also able to help out with helmets. Thanks so much Soopy and Grant.
Response from the owner: Peter, on behalf of Grant, Soopy and team MeloYelo, thanks so much for your positive feedback, it is very much appreciated.
Grant is great to deal with. He is very friendly, helpful and a wealth of information. Highly recommend.
Response from the owner: Hi Amber, thank you for the feedback. It was a pleasure. Grant
Grant was extremely helpful and patient when assisting me in my e-bike purchase. There was no pressure at all, in fact he took me and a friend on an hour long trial so I could inter-change with 2 other bikes. He also helped to upskill my riding techniques on the trial ride. All questions were answered in an informative manner.I cannot recommend him and his service highly enough. Thank you Grant.
Response from the owner: Thank you Linley. It was a pleasure interacting with you. Grant.
Response from the owner: Thank you David
Grant Perry couldn't have been more helpful. From the first time I went for a test ride (which wasn't just around the block, but almost an hour on local walking/bike tracks nearby) to the delivery of my Town 'n Trail ebike, he has been helpful, courteous and I am completely satisfied with everything to do with MeloYelo.
Response from the owner: Mary, on behalf of Grant and team MeloYelo, thanks so much for your feedback, it is truly appreciated. We trust you will enjoy many new adventures on your MeloYelo 🙂
I highly recommend the MeloYelo brand of EbikeI just Love my Town n TrailBeing NZ designed, having a wonderful franchisee in Grant who is very knowledgeable and nothing is too much trouble for him, he delivered my bike and put my rack together for me, always available at end of phone, customer service is nothing short of amazing, reasonably priced, and with each bike sold the schools benefit in way of sustainabilitySure ticked all boxes for meBeyond Happy
Response from the owner: Debbie, on behalf of Grant and team MeloYelo, thanks so much for your feedback. It is very much appreciated, and we hope you enjoy many new adventures on your MeloYelo.
Mt Albert, Auckland
Amazing efficient, helpful and friendly service! Would highly recommend.
Great bike, great service!
Am loving my MeloYelo. It has meant I have been able to do rides I would not have been able to complete. We did the Lake Dunstan trail & then through to Lawrence. Great biking!
Response from the owner: Sherie, on behalf of Brent and team MeloYelo, thanks so much for your positive comments, it is most appreciated. We wish you years of ebiking happiness 🙂
I recently purchased my first E-Bike - a MeloYelo Traverse - through the Mt. Albert dealer in Auckland - Brent RussellI found Brent excellent to deal with. His knowledge of electric bikes is extensive and he went out of his way to make sure I was happy and comfortable with my purchase. Brent went above and beyond and I highly recommend him. I love the bike. Thanks Brent. Thanks MeloYelo
Response from the owner: Don, on behalf of Brent and team MeloYelo thanks so much for your feedback it is most appreciated. Wishing you oodles of fun on your new Meloyelo.
Great service
Response from the owner: From Team MeloYelo, thanks so much for your feedback Michael.
Brent was super friendly and replaced my seat to fit me better.The meloyelo is easy to use, stylish and fun, just as promised.I will be back to get more tips on ebiking.
Response from the owner: Mark, on behalf of TeamMeloYelo thanks so much for your feedback and we wish you oodles of fun on your new MeloYelo.
Just had our bikes serviced..great job completed on the same day and even fixed my charger that I had accidentally damaged..thanks Brent cheers Don Maciver
Response from the owner: Don, on behalf of Team MeloYelo, thanks so much for your feedback and very happy to hear that Brent Russell is taking good care of you 🙂
Very knowledgeable and keen to help.
Response from the owner: Thanks so much for your positive feedback. We wish you oodles of fun on your MeloYelo ebike 🙂
Buying from Brent was easy and informative. Great to have someone with knowledge and experience to answer questions and give advice. We felt more at ease knowing there's backup or help on hand should anything go wrong and that there wasn't any sales person just trying to sell you one of many bikes in a shop.
Hamilton
Excellent and efficient service. Very happy to recommend Neil and Melo Yelo.
Response from the owner: Thanks very much Blair, good to see you're getting a lot of use from the bikes.
Great product and the best after sales service Neil is a great ambassador for the meloyelo brand nothing is a bother to him very willing with help and advice
Response from the owner: Thanks again Pete
We purchased 2 Superlite E bikes through Neil for taking on our motorhome & general riding.We found him so helpful & patient with us over the period of time it took us to finally get around to ordering.He really listened to what it was we were wanting & once our bikes arrived he spent time taking us for some practice & making sure the bikes were comfortable & set right for us.We love our bikes , find them very comfortable & couldn’t recommend Neil highly enough.Chris & Shannon.
Response from the owner: Chris and Shannon, on behalf of Neil and the MeloYelo team, we truly appreciate your review and positive comments, and wish you many years of happiness and adventures with your new SuperLites.
What excellent service we have had from Neil at MeloYelo HamiltonNeil was friendly, super helpful, very knowledgeable and enthusiastic about the bikes, took the time to explain everything to us answered our many questions and took us out for a good hour to test ride the bikes, he even delivered them to us when they arrived. We are delighted with our new bikes and are looking forward to many hours of fun.Thanks NeilGrant and Chris
Response from the owner: Hi Chris and Grant,Thanks for your lovely feedback and I look forward to hearing about your retirement adventures when we next catchup.Cheers Neil
l am growing to love my e-bike. Now that l have had training with Neil l am much more confident at negotiating tightish corners and narrow spaces. Adjusting the speed to my capabilities and being mindful of passing parked cars. However, l still prefer to stick to cycle trails around Hamilton.
Response from the owner: Thanks for the feedback Heather and I am glad you're feeling more confident after it.Cheers Neil
Response from the owner: Thanks Travis
I meet Neil Parkinson MeloYelo Hamilton at an open day at Karapiro. He worked out my requirements and identified the bike that would be best for me.I had a great test ride at Karapiro and Neil rode beside me giving tips and encouragement. (First time someone has taking me for a test ride on a bike)Purchased my Ascent and have been happily practising with short rides.Neil Parkinson also takes skills training.He took a group of 5 of us for 11/2 hour training session.It was an amazing confidence booster.Neil expertise and advice was the best.If you are thinkingof purchasing a ebike I have no hesitation in recommending Neil Parkinson, MeloYelo Hamilton.
Response from the owner: Thanks for the message Jackie. It was neat to hear about all the adventures you used to get up to on your bike and hopefully your new Ascent gives you the same opportunities.
I bought my new e-bike after a couple of test rides with Neil. The ability to try out the bike out on quiet streets and cycleways helped give me the confidence to go ahead with the purchase. I also really appreciated the small group lesson Neil offered a few weeks later, once I’d had a bit of experience on the bike. Neil has a calm and knowledgeable way of offering tips and support. I very much recommend MeloYelo’s sales and aftercare service.
Response from the owner: Thank you for the feedback Rosemary and it's really pleasing to see your confidence on the bike growing.
I purchased my MeloYelo Town N Trail bike from Neil Parkinson, Hamilton. He was a pleasure to deal with providing expert guidance and very helpful encouragement during the test ride. He quickly worked out my requirements and identified the bike that would suit my needs and answered all my questions about e-bikes in a friendly professional and patient manner with a pleasant sense of humour. Never once did I think he was trying to sell me something I didn't want or need. I highly recommend Neil if you are thinking about purchasing an e-bike.Steve WeaverRaglan - May 2024
Response from the owner: Thank you Steve for the feedback, you were a pleasure to deal with. I look forward to hearing about the adventures on your bike and your new home in Raglan.
Neil was fantastic to deal with taking us for test rides to try the different bikes out and giving us positive feedback to choose correctly. Not once were we pressure to buy
Response from the owner: Hi Joan and Bruce, you were both a pleasure to deal with, I can't wait to hear about your adventures!
Big thanks to Neil P our local agent . Problem with the gears and Neil worked very diligently to sort it out ,meant a couple of trips and bit of trial and error but he was determined to find the problem .He spent more than a bit of time on the issue but great result in the end ,many thanks Pete S
Response from the owner: Thanks Peter,Glad they are working well for you now.
Neil is very knowledgeable, patient and friendly.No hard sell which we liked and the bikes are great. We have no hesitation in recommending to others.
Response from the owner: Thanks Martin, I really value your feedback, and it is great to hear that Neil is representing our MeloYelo eBikes so professionally. We hope you enjoy many years of eBiking fun and adventure.
Neil was fantastic, knowledgeable and by understanding my requirements for a bike was able to recommend the best fit for me. As someone who hasnt ridden in years, he made the whole process easy to follow and understand and answered all my questions. Should you be looking for an electric bike i would have no hesitation in recommending either Neil or MeloYelo
Response from the owner: Michael, thank you for your kind review. I hope you really enjoy your bike and the opportunity it gives you to commute efficiently.
Neil is a fantastic agent for MeloYelo. He quietly and confidently lets the bikes sell themselves whist offering knowledgable insight and information. There is no pushy sales talk and Neil is happy to spend hours of his time making sure people make the right choices. It feels great to have someone so genuinely interested in his customers. I recommend the bikes and the salesman very highly.
Response from the owner: Peter, on behalf of Neil and team MeloYelo, we value your feedback immensely, and it is great to hear that Neil is representing our MeloYelo ebikes so professionally. We hope you enjoy many years of ebiking fun and adventure.
Had a great skills training session with Neil. He taught me so much and boosted my confidence a lot. I will enjoy my rides even more now with my new found skills. Neil also did a great service on my bike . Thank you
Response from the owner: Dianne, on behalf of Neil and team MeloYelo, thanks so much for your feedback and it's great to hear that Neil has boosted your confidence 🙂
I received good information from Neil and instructions for my bike. I am happy with my bike and the accessories I also purchased from Neil.
Response from the owner: Janet, on behalf of Neil and team MeloYelo, we truly appreciate you taking the time to give a positive review and wish you many years of ebiking fun and adventure.
Neil was fabulous to deal with, very informative, and when on a little cycle with Neil he had some, very useful tips. He worked out which bike would work best for me, and when I walked away saying I would give it some thought - there was absolutely no 'sales' pressure from him at all. I would highly recommend going through Neil, I am very happy overall with my new Melo Yelo.
Response from the owner: Katherine, on behalf of Neil and team MeloYelo, thanks so much for taking the time to give such a lovely review.
Great service from Neil. Gave lots of tips on test ride and generally very knowledgeable /helpful.
Response from the owner: Deborah, on behalf of Neil and team MeloYelo, thanks so much for your review, we love receiving such positive feedback. Best wishes,
Great service and Neil was obliging and went out of his way to assist with the purchase of our new bikes.The follow-up has also been good and helpful.
Response from the owner: Elizabeth, on behalf of Neil and team MeloYelo, we truly appreciate your feedback and wish you many years of e-biking adventure and joy 🙂
Response from the owner: Thanks Sarah
Great service from Neil in Hamilton. He went the extra mile to make sure I was buying the right bike for my size and riding ability.
Response from the owner: Thanks so much Edna
Bought my Traverse ebike about 5 weeks ago after going for a test ride with local agent Neil Parkinson,very happy with the outcome and Neil was more than helpful with his in depth knowledge and bike expertise . Had a few adjustments I wanted and Neil was only to happy to oblige , had a puncture on my last outing and had some difficulty removing the tyre,once again Neil was happy to step in with advice . If you are thinking of purchasing an ebike I have no hesitation in recommending MeloYelo and the ongoing service provided by agents like Neil. If you are spending large amount of money on a product it's good to know you have people like Neil to provide an excellent after sales service .
Response from the owner: Peter, on behalf of Neil and team MeloYelo, thanks so much for your comprehensive review, it i truly appreciated.
Neil went above and beyond my expectations... Would recommend him to anyone looking to purchase an E Bike.
Response from the owner: Richard, on behalf of Neil and team MeloYelo, thanks so much for your feedback and positive comments.
I am enjoying my Melo Yelo e-bike that I purchased recently from Neil. He was great on making sure that the bike was comfortable and fitted me properly and he answered all of my questions. I appreciated the time he gave to go for a cycle with both my wife and I to make sure that I was absolutely comfortable and confident with my new bike. Neil is very passionate and knowledgeable about cycling and I felt very reassured that I had good support for bike servicing and maintaining needs.
Response from the owner: Trevor, on behalf of Neil and team MeloYelo, we truly appreciate you taking the time to write a review, and it is great to know that Neil looked after you so well. We hope you enjoy many years of ebiking fun and adventure.
What an easy relaxed process getting introduced to our new Melo Yelo ebike. Many thanks Neil for the warm welcome, test rides and your knowledge and setup skills. We can highly recommend Neil to anyone thinking about getting an ebike! Thanks - Ray and Rosalie Freeman.
Response from the owner: Ray, on behalf of Neil and team MeloYelo, we very much appreciate you taking time to write a review and hope that you will enjoy your MeloYelo for many years to come.
We purchased our new Melo Yelo Traverse MD ebikes through Neil Parkinson Hamilton. We have been delighted with both the bikes and Neil's dedicated and friendly service. He has continued to revisit us checking all is well with our recently purchased ebikes. We recommend both the melo yelo ebikes and Neil Parkinson to anyone looking to purchase an ebike. Two very happy customers.
Response from the owner: James, on behalf of Neil and team MeloYelo, we truly appreciate you taking the time to write a review, and wish you many years of fun and adventure on your MeloYelos.
Loving my Town n Trail bike. Have biked to places I would never have gone on an ordinary mountain bike.I also enjoy being part of the Melo Yelo Facebook family and reading all about their adventures on various trails throughout the country.
Response from the owner: Teresa, on behalf of team MeloYelo, we really appreciate your review and positive comments, and so glad to hear that you've joined our community of owners. It has really taken on a life of its own. Wishing you many great adventures 🙂
I purchased the Ascent M D in December 2021. Since then we have biked the Dunstan and A2Ocean plus various other South Island trails. My bike was a delight to ride. I never ran out of battery even on the challenging 85km day. I love my bike and highly recommend it to anyone considering ebiking. Nigel Mannering our agent in Napier has been exceptional in the service he provided. Thanks meloyelo!
Response from the owner: Joy, on behalf of Nigel and team MeloYelo, thanks so much for your comments. They are truly appreciated, and we hope you will enjoy many more years of ebiking adventures.
Response from the owner: Thanks Jill
Awesome buying our bikes from Bruce and Nancy McKenzie. Very friendly and knowledgeable about Melo Yelo bikes. Highly recommend them.
Response from the owner: Allison, on behalf of Team MeloYelo, thanks so much for your feedback. We wish you oodles of ebiking fun 🙂
Bruce and Nancy gave me a great service. They know about their bikes! They went out of their way to deliver the bike to me! A follow up phone call a few day after delivery was highly appreciated. Great, friendly, non-coercive service.
Response from the owner: Thanks Jacira
Great service from Bruce and Nancy. Friendly, efficient and supportive. Only got my bike today but am looking forward to a long and enjoyable use of it.
Response from the owner: Janion, on behalf of Team MeloYelo thanks so much for your positive feedback. We wish you many years of fun on your new MeloYelo ebike 🙂
Bruce and Nancy are great ambassadors for Melo Yelo. Very low key sales approach that sits very well with the demographic buying E bikes. The bike packages represent great value and compare very favourably with other offerings. They make an excellent team. Have recommended them to friends thinking of buying.
Response from the owner: Chris, on behalf of Team MeloYelo, thanks so much for your feedback, it is much appreciate. Wishing you oodles of fun on your MeloYelo ebike 🙂
I am the very happy owner of a Traverse Mountain bike which I bought from Bruce in March 2019. I previously had an Evocity which was great for around town and gentle trails, but was looking for a bike that could handle the tougher conditions. I had only had it 2 days when I took it out on the Timber Trail, a great 2 day test for it! It handled the track no sweat and passed other e bikes on our ride with ease when on the steep uphill sections. I felt confident on the tight turns and we had rain on the second day that gave us wet, slippery conditions and I felt safe at all times. The battery lasted easily each day. I like the way I don't have to have the motor on all the time as it is easy to cycle. Bruce made the process of buying the bike very comfortable and I never felt pressured. He and Nancy even came all the way across town to deliver it for me!
Response from the owner: On behalf of Bruce, thanks for the thorough review Sue
Tauranga
Vera has been amazing. I ran into a little clitch with my MeloYelo ebike over the Christmas period. Vera answered a call the Saturday before Christmas and followed up to try to help me sort the issue. When this didn’t work she fitted me in for a service as soon as I could get my bike to her. Even over this holiday period I have received amazing quick and wonderful service. Thank you so much. MeloYelo ebikes certainly stand behind their warranty. Thank you.
Response from the owner: Hi Justine,Thanks for taking the time to leave a review for us! We're so glad to hear that Vera was able to help you out with your MeloYelo ebike over the Christmas period. We understand how frustrating it can be to run into issues with your bike, especially during the holidays. We're happy to hear that Vera was able to provide quick and wonderful service, and that you were able to get your bike in for a service as soon as possible.At MeloYelo ebikes, we always strive to stand behind our warranty and provide the best service possible for our customers. We're glad to hear that you had a positive experience with us and we appreciate your support.Thanks again for your review, and we hope you continue to enjoy your MeloYelo ebike!Best, MeloYelo EBikes
I love my Melo Yelo ebike. Vera and Michael went the extra mile to make sure the bike was right for me.
Response from the owner: Jill, on behalf of Vera, Michael and team MeloYelo, we truly appreciate you taking the time to give us your feedback and we're happy to hear that you enjoyed your experience with our MeloYelo team in Tauranga.
Excellent customer service
Papamoa
Vera is great, well organized, knowledgeable and accommodating. We are rapt to receive our bikes and begin new adventures. We are impressed with Vera's quick response and accommodating timelines. She made us feel comfortable and unpressurised, took the time to get to know us and what we our bike requirements were and sorted us out accordingly. Very much appreciated. Thanks Vera
Response from the owner: Thank you so muchYou guys are amazing
Response from the owner: Thanks so much.Lovely to meet you
Response from the owner: Thanks so much.Enjoy the riding
Great to deal with, nothings a problem. Friendly and knowledgeable.
Response from the owner: Thanks Grant
Thank you Vera for making the Test ride available which then enabled us to choose the ideal bike each.We were given lots of great advice and are enjoying our new bikes.
Response from the owner: Pleased to helpThanks for being you .Enjoy your rides and make lots of memories
Great Agent. Great Bike.My need was for a bike to use for exercise for the over 80s. Walking is out, joints cant take the hammering. Cycling is definitely smooth exercise.The Townie 2 was a great choice. Excellent value for the money and as I live in a fairly hilly part of Tauranga I have the assistance of the E power for when the incline gets too steep for my old thigh muscles. In time I will require less and less E-assistance. Gear changing and synchronizing the power input is soon mastered to give a smooth ride. I'm really chuffed with the bike and it looks cool in Lime -green.Vera was very helpful in my selection and not pushy. Thanks Vera.
Response from the owner: Thanks DavidAlways a gentleman Thanks for your support and enjoy your bikingYou will find as you can increase your distance your mobility will 100% improve Best of luck
Living in Papamoa, I'm always keen to support local. Especially important to maintain service checks. Finding Vera was brilliant. Her personal approach and extra touch goes further that you could ever expect. My second bike, but first time with Melo Yelo... love it.
Response from the owner: Thanks Jo It was great to spend the time with you Have a awesome time using the bike
Could not aske for better service .
Response from the owner: On behalf of MeloYelo and Vera, thank you for your review.
If you're looking to buy an eBike I would highly recommend talking to Vera and the team at MeloYelo Papamoa. Vera tells you all about the bikes in plain jargon free language so you can understand why and how a MeloYelo eBike would be right for you. The bike came with all the extras that I would otherwise have had to purchase separately for most other bikes.We live in a hilly area and the motor and battery have no problem powering up the hills, even without pedaling. For those anxious about running out of power part way through a ride, we have (the wife is a proud owner too) done 36kms and just come off full battery.Thanks Vera, team and MeloYelo for an awesome experience.Peter Ferguson
Response from the owner: Peter, on behalf of Vera and team MeloYelo, we truly appreciate you taking the time to give such a positive review. We trust you will enjoy many great times on your MeloYelos.
Vera was very friendly and helpful when I turned up to have a test ride. She provided me with lots of information about the bike before I cycled round the streets to try out the Ascent bike. I went home and talked it over with my husband and rang Vera the next day to purchased the bike . Thank you Vera.Regards Helen Ferguson
Response from the owner: Helen, on behalf of Vera and team MeloYelo, we would like to thank you for buying a MeloYelo and for the wonderful feedback you have offered about Vera. We consider Vera to be a superstar, and I know that she will take care of you well for years to come. We trust you have loads of fun on your new ebike.
I was pleased to have acted on a recommendation to buy an ebike from Vera and Melo Yelo. Vera's approach of understanding my proposed usage and answering my questions gave me great confidence to buy right there and not shop around. I am confident that I have bought the right bike for me and now look forward to clocking up the km's.Thanks Vera and Melo Yelo.
Response from the owner: You are welcome. Please enjoy your bike and remember any questions just give me a callAlso join up to the Facebook page of MeloYelo Community All the best Vera
Vera and Michael were very friendly and helpful when we turned up to have a test ride. They both provided us with lots of information about the bike before we cycled round the streets to try out the Townee bike. We purchased a bike and some accessories to make our rides more enjoyable and everything arrived within a very short time. Thank you Vera and Michael.
Response from the owner: Thank you It was lovely to meet you bothEnjoy your bikes and Mike(Mechanic) said thank you as well
Great communication and really helpful advice. Awesome products!
Response from the owner: Thanks so much.Lovely to meet you both.Enjoy the bikes
Well done Vera and MeloYelo,another happy customer. Thank you for going the extra mile, so to speak, to sort out the problem we had with one of the bikes. Trust in your service agent is huge and goes a long way. The good word will be spread! I would also like to say a thank you to Mike for his technical skills. Great job, happy customer.
Response from the owner: Thanks IainAlways lovely to deal with you
Vera has extensive knowledge of the MeloYelo ebikes and happily answered all our many questions. We were able to take the bikes for a good test ride at a bike trail nearby. Thank you Vera for all your help, we love our ebikes.
Response from the owner: Thanks Linda Appreciate the time I got to spend with you guysEnjoy the riding and make new memories
Thanks Vera. Last minute purchase before the price changed. Due to lots happening over the last few weeks. Now to get out there for adventures on this E-bike.
Response from the owner: Allan, on behalf of Vera and team MeloYelo, thanks so much for buying a MeloYelo and welcome to our family 🙂
Picked up my new bike today
Response from the owner: Am so pleased you love your bike
Picked up my new Traverse MD on Tuesday from Papamoa and immediately rode 30 kms home to Tauranga. Vera Nelson was great to deal with through the buying process. I'm now looking forward to tackling hills I couldn't manage on a conventional bike!
Response from the owner: Nick, on behalf of Vera and team MeloYelo, welcome to our community of ebike riders. We truly appreciate you choosing MeloYelo and hope you enjoy many happy hours on your ebike.
From the first conversation with Vera, there was a sense of ease and nothing was going to be a problem. Her knowledge on the bikes was amazing. A test ride done, the bike was sold and when it wouldn't fit my bike carrier, Vera did not hesitate to let me use hers. Such fantastic service, and such a great bike. Looking forward to many enjoyable rides to come.
Response from the owner: Sharon, on behalf of Vera and team MeloYelo, we truly appreciate you taking the time to give feedback. It is comforting to know that our agents are taking such good care of their customers. Best wishes,
Awesome customer service. Loving our bikes!
Response from the owner: Thanks Kylie Lovely to hear Have lots of fun and seek out all the new trails and tracks that are being built
Great service. Vera was great to deal with very efficient and very helpful with helping me choose the correct bike for my hight. ( I’m short ) and picked my bike up on the day I was told it be ready. I’m very happy with my bike thanks Vera
Response from the owner: Thanks CorrinaOut of selling a bike to you I have made an awesome friendship.Bless you and Peter both
I dealt with Vera in Papamoa, lovely lady and very accommodating with an excellent knowledge of the product. Thoroughly enjoyed dealing with Vera and love my very stylish looking bike which is a dream to ride!!!!
Response from the owner: John, on behalf of Vera and team MeloYelo, we truly appreciate you taking the time to provide feedback. Hope you manage to get out and enjoy many adventures on your ebike.
Julie and i love our Meloyelo bikes. The service from Vera is fantastic and personal. We highly recommend our bikes and Vera.John & Julie
Response from the owner: John and Julie, on behalf of Vera and team MeloYelo, thanks so much for taking the time to give such positive feedback. We truly appreciate it and hope you enjoy your MeloYelo's for many years to come.
Fantastic purchasing experience. Vera was available for questions or to view any day. She did not rush us but was very helpful and knowledgeable. We took our time and are delighted with our purchase.
Response from the owner: Kitrina, on behalf of Vera and team MeloYelo, thanks so much for your feedback. We're happy that you found your purchasing experience with Vera so pleasant, and we wish you many years of ebiking fun and adventure.
Absolutely fabulous service and communication. Thank you Vera 👍
Response from the owner: Thanks Kelvin
Love our bikes. Thanks to Vera for making everything so simple and easy with her explanation on all that’s to know about the bikes. Service excellent.
Response from the owner: Thanks Irene Lovely to meet you and spend time with you
Great service and great bike. Thanks Vera.
Response from the owner: Amazing thanks KerynIt was great to have the time to sort a bike out for youEnjoy the riding
Two days ago a picked up my new MeloYelo Superlite from MeloYelo Papamoa. Well the experience was really very good indeed. Vera’s knowledge of her product is excellent. With the help of the wonderful Mike who set up the bike for me following my specifications, I can only say that I would recommend them to anyone who wants to go the e-bike route. They went above and beyond.Yesterday I did a 20 km ride around a very hilly Whangamata and was duly impressed with the Superlite. It’s my second e-bike but certainly for me the better one.Once again thanks and see you for the first service.
Response from the owner: Budgie, on behalf of Vera and team MeloYelo, thanks so much for your feedback, we truly appreciate it. We wish you many years of fun and adventure on your new Superlite.
Vera was great to deal with. Very professional and easy to engage with. Vera took the time to set the bike up to suit me. Showed me how to operate the bike to get the maximum out of the bike. She shared her knowledge and experience and provided honest input - gave ideas and suggestions on insurance and bike security. Brilliant customer service
Response from the owner: Sally, on behalf of Vera and team MeloYelo, we truly appreciate your feedback and it is so good to hear that Vera has looked after you well. We hope you have many years of fun and adventure on your MeloYelo ebike 🙂
Recently bought from Vera who went out of her way for me, from seeing me on her day off to delivering personally, even fitting and changing the handle bars to suit me, thank you Vera, was a real pleasure to meet with you. Loved the personal service and highly recommend.
Response from the owner: Beverley, on behalf of Vera and team MeloYelo, we thank you for your feedback and positive words. As a team, we do like to focus on fitting our bikes to each customer, so that each customer is as comfortable as possible on their new MeloYelo. It is reassuring to hear that this is indeed happening. Wishing you many years of fun and adventure on your MeloYelo.
Recently purchased a melo yelo ebike from Vera In Papamoa . She was very informative and had brought a variety of bikes to a motorhome rally in Whakatane where we could test ride them at ease . It had been awhile since I had rode a bike but found the yellow Townee extremely comfortable and safe to ride. Am very pleased with my purchase. Will now be able to explore some bike trails on our adventures.
Response from the owner: Thanks Trey for the lively feedback backNice to meet you
If Vera can't help you into the best bike for you then you have a commitment problem. I have recommended her and Mello Yello to 5 of my friends. They are still my friends and have brought from her.
Response from the owner: Adrian, on behalf of Vera and Team MeloYelo, we thank you so much for your enthusiastic support and feedback. It is truly appreciated.
Purchased 2 bikes from vera today after Looking at 4 other retailers. Vera's knowledge & advice was much appreciated. Lovely lady to deal with, very happy with our purchase. Totally recommend vera from meloyelo.
Response from the owner: Thanks Lionel Lovely to meet youEnjoy your bike
Have had my Town n trail for just over a month now loving it and my knees are feeling quite a bit better. Thanks Vera
Response from the owner: Thanks PeterAbsolutely pleased you love your bike
Thanks Vera, you made my purchasing experience of my Melo Yelo bike so easy, you're right up to date with the product and so enthusiastic with it. I enjoyed talking to you and look forward to getting out there and hitting the trails!
Response from the owner: Karen, on behalf of Vera and team MeloYelo, thanks so much for your feedback and welcome to the MeloYelo family.
Thank you to Vera and her mechanic Mike. Vera was organized for our visit, bikes at the ready, able to answer all my questions and understanding of my wonky knee and it's limitations. Mike took me to try out different bikes. He was understanding of my limits and Lack of confidence. He actually instilled some self-belief in me....thanks heaps for your patience Mike. A positive experience.
Response from the owner: Great to hear Am pleased you are enjoying your bike
As soon as I arrived at Vera's place I could see the quality of the bikes.Vera then went on to explain everything to me and after my test ride I was more than impressed with the simplicity to operate the bike.I didn't even try to negotiate anything because after checking out all the other electric bikes on the market , I found that MeloYelo to be an excellent buy.After riding from Te Puna to Omokoroa and return, the battery was still on full charge.I personally believe that these are value for money and if not undervalued.Vera's service and knowledge was outstanding and I would highly recommend her to anyone looking for an ebikeThanks Athol.
Response from the owner: Athol, on behalf of Vera and team MeloYelo, we truly appreciate your feedback. We trust you will enjoy your MeloYelo for many years to come.
Vera is fantastic to deal with. Really knows her stuff and goes the extra mile delivering the bike to our homeHighly recommended
Response from the owner: Julie, on behalf of Vera and team MeloYelo, we truly appreciate your feedback. Vera is certainly a great asset to MeloYelo. We wish you many years of ebiking fun and adventure.
We had been looking at e bikes for a little while. We found you on line and came out for a test ride with Vera. Super friendly and knowledgeable. We had a lovely ride and bought our bikes. Am loving them. Thank you Vera, top job! Cheers Sue and Jock from Rotorua
Response from the owner: ThanksYou are welcomeWas lovely to meet you and be of assistance
I researched e-bikes for many weeks before deciding on a MeloYelo. My decision was based, not only on the bike, but Rob McEwen's commitment to our environment, and education, through his EVolocity Charitable organisation. So, I made an appointment with Vera - I didn't have a model in mind, I just knew, I would find the right one. And I did ! No "salesy" pitches, no judgements, no steering me towards a higher priced product, and no rushing off pandering to other customers...I liked that. Actually, chatting with Vera was like having a cuppa with an old friend. I felt relaxed and unrushed, I rode the bike in a normal environment on suburban streets, Vera patiently explained, in detail, all I needed to know about the bike...and believe me, Vera knows her bikes and her business. For that reason, I would recommend her to anyone who is considering buying an e-bike. Thank you Vera, for your patience, your knowledge and your integrity. We will be back !!!
Response from the owner: Lorraine: Wow! On behalf of Vera and team MeloYelo, thanks so much for your very kind words. We really appreciate it. And, we wish you many memorable experiences on your MeloYelo ebike.
Response from the owner: Thanks so much Rose And seriously appreciate the friendship that has been made
Great experience buying a bike from Vera she is very knowledgeable and helpful love my new ebike.
Response from the owner: Thanks Glenys Enjoy your riding
Great service as usual. Thanks Vera
Response from the owner: Thanks. PhilNice to see you
Response from the owner: Thanks Greg
Best service from vera an i love my bike
Response from the owner: Thanks TalinaWas lovely to meet you
Just coming up to the first 1,000km of riding my Town 'n Trail and I'm absolutely loving it! My bike gets a thorough workout up and down some pretty steep hills almost daily. Dealing with Vera was a delight and she went the extra mile to be helpful. Highly recommended.
Response from the owner: Thanks PaulAppreciate the meeting and good to chat
We had completed a big research on ebikes different brands and listened to people’s reports. Meloyelo, for us, appeared to be what we wanted.We contacted Vera Nelson in Papamoa and were not disappointed. Even though she was extremely tired nothing was any bother. She assembled the bikes then delivered earlier than she said. And on delivery she ensured we were all good with various areas on the bikes such as unlocking the battery to changing of a tyre.She also offered if we were to breakdown somewhere, just give her a ring and she would assist us, provided it wasn’t a public holiday. 😊 She would also fix the puncture for us.In other words Vera was 100% committed to her work without any complaints even helping us to register our bikes.A big THANK YOU Vera.Janice and,Paul McKeany
Response from the owner: Janice, on behalf of Vera and team MeloYelo, thanksso much for your feedback, it is most appreciated.
I love my new e-bike! Had it for 2 days, been out twice already. Vera was very helpful, and the bike was ready to collect just 2 days after ordering it, and during a public holiday weekend! Thank you so much.
Response from the owner: Thanks JulietAmazing to spend time with youEnjoy your bike
Vera was most informative and helpful with our questions about meloyelo ebikes. Because of her passion we decided there and then to purchase from her. She delivered our bike in time for Xmas day and can’t wait to take it out on the road tomorrow. Thanks Vera for your prompt service and your partner included.Lori and Jake
Response from the owner: Lori, on behalf of Team MeloYelo, thanks so much for your feedback. We certainly wish you many years of pleasure with your new MeloYelo.
Will have no hesitation in recommending Vera at Melo Yelo EBikes Papamoa to anyone interested in buying an ebike. Customer service 110%!!!
Response from the owner: Thanks Pat very much for the lovely comments and support
Taupo
I just bought a Melo Yelo Ascent from Kai in Taupo. I had been looking for a step through style ebike for a while and ended up just getting confused by the local dealers but the moment I met Kai and was able to try out the different Melo Yelo bikes I was no longer confused. He was wonderfully patient and explained everything I needed to know. I enjoyed test riding a few of the step through bikes and even changed my handlebar style. I would recommend Melo Yelo to anyone looking for an ebike because of the wonderful service you get to find the right bike for your needs.
Response from the owner: Sandi, on behalf of Kai and team MeloYelo, thanks so much for your feedback, it means a lot to us. We wish you many happy years of ebiking 🙂
Kai Niehues (Taupo) was very helpful from the first time we met him. He is very knowledgeable, helped us understand our new e-bikes. We are very happy with our Ascent Teal 27.5" and Tranzit Ruby Red 26"
Response from the owner: Thank you for your feedback Colin! Welcome to the MeloYelo family and enjoy your rides!
Kai is a Great guy helpful and easy to work with loveing my meloyelo e bike
Response from the owner: Thanks Joshua!
What a fantastic experience buying my first e-bike from Kai.I was nervous starting out on the test ride but Kai was very relaxed and patient explaining everything so clearly that I actually enjoyed the ride, especially testing two bikes on a hill.I can totally recommend Kai at Melo Yello in Taupo for his knowledge and customer service with a smile.😊
Response from the owner: Thank you Vibeke!
Kai is a very accommodating person, very knowledgeable and helpful, very good at explaining issues, would definitely recommend 👌
Response from the owner: Thank you Carol!Happy to help any time :o)
Kai has been great to deal with throughout the whole process. We tried a couple of different bikes for our test ride and decided that these were the bikes for us. We bought two Ascent bikes with some accessories. Kai set both bikes up and made a few alterations to the height of seats and handlebars.We are now enjoying the many biking options around Taupo.
Response from the owner: Fred, on behalf of Kai and team Meloyelo, thanks for your review and we trust you will enjoy discovering the trails of Taupo and beyond.
Kai was brilliant to deal with nothing was to much trouble. He did an excellent service and a minor repair and the benefits of all his knowledge, nothing was to much trouble. Thanks Kai
Response from the owner: Thank you for your amazing review Noel. It was a pleasure to help you and I look forward to seeing you again next time you need a service.
Kai was so helpful when I started the process of deciding on an E bike. He spent a lot of time answering many questions, and gave me a lot of helpful information, and took me out on a demo ride. I had lost my confidence in negotiating hills, even small ones, and he restored my confidence in my own abilities and in the bikes abilities - I felt like a kid just having fun again! I bought the Superlite small, and it's perfect size and weight for my size. Kai made sure to adjust the setup so it fitted me properly. Such a good quality bike. I'm going to have lots of fun on the trails and roads around Kinloch where I live and will be taking it with us on holidays too! One very happy customer!
Response from the owner: Hello Lesley, thank you so much for your kind review. We are thrilled you had a wonderful experience with Kai and you are happy with the Superlite. it's a great bike! Don't forget to reach out to Kai if you have any questions along the way and we look forward to servicing your new eBike soon.
Excellent advice and helpful assistance from Kai. Great test ride and am now looking forward to getting my new Ascent Melo Yelo bike.
kai took me for a test ride, rode both the tranzit MD and the town & trail. kai was fabulous, really knows what he is doing, and answered all my questions, and was so patient, i hadnt ridden for years. i purchased the town and trail, kai changed the handle bars for me, and was just so helpful. we are lucky he is the taupo agent.
Response from the owner: Marina, on behalf of Kai and team MeloYelo, thanks for taking the time to write this marvellous review, it is very much appreciated.
I am so happy with my Tranzit MD purchased four months ago. Kai did a fabulous job fitting it and swapping out the handlebars and seat post to my specifications. He made a minor tweak or two at the first service and gave it a thorough wash. Very nice! It's reassuring to know he is around for maintenance and repairs.I had not originally planned to ride trails, but Taupo has so many that the Tranzit handles effortlessly that I have fallen in love with them. I had no trouble riding Grade 3 on this bike.It's a brilliant shopping bike remaining stable with several kg in each pannier.I love my Tranzit for town and trails and Kai is so nice to work with.
Response from the owner: Isobel, on behalf of Kai and team MeloYelo, we truly appreciate your lovely comments. We hope you enjoy many years of fun and adventure on your Tranzit MD.
Kai,Who is the agent was exsteamly helpful with talking me through the ins & outs of the wide range held by him. Also explained that he normally takes time to ride a different model & answers any questions while on the ride then changes cycles so you can compare the differences. Highly recommended. Thankyou KaiRegards Bev
Response from the owner: Bev, on behalf of Kai and team MeloYelo, thanks so much for your feedback. It is great to hear that Kai looked after you well and gave you the opportunity to test ride several different bikes. We wish you many years of ebiking fun and adventure.
I purchased my Town and Trail bike off Brent Russell at Mt Albert He was very helpful and a nice person I have done 1147 k in about 6 weeks with no problems A lot of people say that is a nice looking bike The Town and Trail is more than I expected from a e-bike
Response from the owner: On behalf of Brent and team MeloYelo, thanks for taking the time to give us your feedback, and well done on making such great use of your Town'nTrail in such a short time. We wish you many years of ebiking fun and adventure.
Excellent service and very helpful.
Great place to buy the right bike to suit your needs. Excellent service and a good range of accessories.
My husband and I both have a Meloyelo after hiring them when we did the cook to Kupe Tour up north we were most impressed love the fact that they have a throttle and receive very good service from the agents highly recommend these bikes
Response from the owner: Jenny, on behalf of Malcolm and Team MeloYelo, thanks so much for taking the time to post a review. We're happy to hear that you recommend our bikes and wish you years of ebiking happiness 🙂
Today I had my first ride on my new Town and Trail e bike. It is fantastic! Malcolm was incredibly helpful, talking me through all the information needed. He is extremely knowledgeable and I know that he will be totally reliable when the time comes for servicing the bike. MeloYelo Taupo comes very highly recommended.
Response from the owner: Thank you for the kind words Denise. Great to hear that you love the bike. Kind Regards Malcolm.
Excellent great service as always from Malcolm in Taupo
Response from the owner: Sue, on behalf of Malcolm and Team MeloYelo, thanks so much for your feedback, it is most appreciated. Wishing you oodles of fun on your MeloYelo.
Malcolm in Taupo is the best. He is very obliging, nothing is too much trouble and his service is excellent. My Town and Trail which he recommended has proved to be perfect for the trails I have been on.
Response from the owner: Adair, on behalf of Team MeloYelo, thanks so much for your feedback. We wish you oodles of fun on your new MeloYelo 🙂
My 'Bootee' electric bike was purchased from Malcolm so that it would fit easily in to the boot of the motorhome. As I am 84 years young it had to be lifted over a lip at chest height which I can do. I am enjoying the exercise and the exhilaration of wind whistling over my face and expect to continue to feel confident in the craftsmanship and technology of my bike. The friendly after sales service has been willingly given. Safe easy assisted pedalling everyone. Richard Fowler.
Malcolm was great to deal with and I am loving my e-bike. Malcolm was very knowledgeable about all the models of Melo Yelo bikes and acceccories, but was not pushy. He had a great knowledge of biking in general and set my bike up prefectly for me. I have already recommended Malcolm to several of my friends. My Melo Yelo bike is the best thing I have purchased for a long time.RegardsCathy Baker
Having evaluated a lot of e-bikes, I finally chose a MeloYelo. Apart from the excellent sale service from Malcolm, my MeloYelo E Bike is exactly what I was after. I was really impressed to the thought that went into the design, and that it was purpose designed for my age group making it the best out there for us older riders. Plus it is great to ride.
Hi Malcolm was a FIND.His knowledge of the bike i purchased was both technical and consumer focused. He held on to the bike for several months until i could pick it up and generally went over and above. I find buying products from this type of dealer is better than dealing with a chain of bike shops. Totally recommend !
We purchased my wife's E/bike from Malcolm during lockdown in June2020. We found Malcolm to be very friendly ,helpful and a pleasure to deal with. Although my wife hasn't ridden it much since we purchased it the bike has very good components on it and looks nice. Bigger tyres make for a pleasurable ride. I certainly would recommend MeloYelo E-Bikes to anyone considering to purchase.
Melo -Yelo bikes are the best. Incredible value for money. Half the price of the equivalent you would find in a store. The bikes are hardy, durable, quality products. The after purchase service is unbelievable - instant access to the local agent, who will give help over the phone, or offers immediate service should the bikes need a tweek. We have bought 3 of these bikes - you would have to ask the question - why would I pay twice the price for an inferior product, with hopeless after purchase service?. Melo-Yelo is a personally owned company that offers personal service..
Response from the owner: Thank you Alex .... Most appreciated. Regards Malcolm.
Response from the owner: Thank you Jana ..... Most appreciated. Regards Malcolm.
Napier
Great service, very friendly and informative, supportive in my choice for my husband and I, responds well to texting questions
Response from the owner: Judy, on behalf of Megan, Nigel and team MeloYelo, thanks so much for your review, it is very much appreciated.
Nigel has given us a top service with our bikes, love our melo yelo bikes, we will certainly buy from Nigel again when we upgrade at some stage. We have received excellent service.
Response from the owner: Pauline, on behalf of Nigel and team MeloYelo, thanks so much for your feedback, it is most appreciated.
Nigel is always there when needed. I'm enjoying my Tranzit Melo Yelo.
I cant speak highly enough of the service received from Nigel and Megan. From the moment I took my test ride, through delivery and subsequent visits to carry out adjustments and replace the mirror I have had nothing but generous smiles and good tips. Happy to recommend them to anyone.
We brought 2 Town& Trail Bikes from Nigel. Very impressed with the service we got. We were taken out for a trial ride and shown how to get the best out of the bikes. Fantastic.
Response from the owner: Rob, on behalf of Nigel and team MeloYelo, we truly appreciate your feedback and wish you many years of ebiking fun and adventure. Best wishes,
Nigel and Megan have been awesome, I couldn't have asked for better service and advice on buying my MeloYelo Town' n Trial ebike, it ticks all boxes for me, excellent value, brilliant to ride, I couldn't be happier!
Personal service. Great advice was given. Different bikes trialed. Recommend their Ebikes and sales to all.
Hastings
We hired a couple of e-bikes and did the Landscape Bike Trail. Had a fabulous day, calling into Craggy Range, Te Mata and a few other wineries. Scenery was amazing. Would recommend hiring the e- bikes from Tony. Certainly, made climbing the hills a lot easier.
Response from the owner: Bianca, on behalf of Tony and team MeloYelo, thanks so much for your great review.
Got to ride a few e bikes and settled for the tranzit as it was the easiest on my old bones.Can't wait to really try it out, Te Mata peak here I come!Great service..... I also got $600 off the already Lowered price from a scratchy that you get when test riding the bikes. V cool.
Response from the owner: Hello Delwyn,Thanks for taking the time to leave us a review! We're so glad to hear that you had a great experience trying out our e-bikes. The Tranzit is definitely a popular choice, especially for those of us with "old bones" - it's all about that comfort, right?Have you managed to take your Tranzit for a spin up Te Mata peak yet? It's the perfect spot to really put it to the test. And we're stoked that you were able to snag a sweet deal with our scratchy promotion. We love being able to offer our customers even more value for their money.Thanks again for choosing MeloYelo eBikes. We hope to see you again soon!Happy riding,The MeloYelo team
I thoroughly enjoyed buying the town and trail bike through Tony at Te Awanga.Tony was very knowledgeable easy to discuss matters with and made the whole experience fun.Would definitely recommend and looking forward to biking the trails
Response from the owner: Lois, on behalf of Tony and team MeloYelo, we truly appreciate you taking the time to give a positive review.
Extremely happy with our Meloyelo ebikes- a Tranzit for my wife & an Ascent for me. Impressed with battery power on hills.They’re v easy & comfortable to ride - they get up & go with minimal effort even on low battery assist.
Response from the owner: John, on behalf of Team MeloYelo, thanks so much for your feedback. Don't forget to register your ebikes for warranty, and also if you are facebook users, please join our MeloYelo customer community at https://www.facebook.com/groups/meloyelo. Thanks again,
Tony was amazing. Last minute hire and gave us some great bikes. Will definitely be back.
Response from the owner: Teina, on behalf of Tony and Team MeloYelo, thanks so much for your positive feedback, it is much appreciated 🙂
Hired E-Bikes from Tony for a self guided wine tour.Great bikes, hassle free process and Tony was very accomodating.Will definitely hire again when back in the Hawkes Bay.
We hired Tony and Helen’s E-bikes for an afternoon and visited many of the local wineries. Tony and Helen were very accommodating and friendly - given we had called them at such short notice. Very helpful in suggesting routes too. The bikes themselves were very good quality and kept in good nic. Made the journey home easier with a bit of assistance after a few vinos. Couldn’t recommend more highly.
Had such a great time on the E Bikes, great service, and great prices, thanks very much Tony
New Plymouth
Otaki
Bought my first ebike - a MeloYelo Town and Trail through Ken Fagan in New Plymouth.Ken's knowhow and product knowledge were great and his helpful advice and friendliness made the experience very enjoyable. It's also reassuring to know he will be doing any ongoing services on the bike.
My appreciation goes to Dave who repaired my bike after it fell from my carrier under my camper!I contacted Kai in Taupo to get a new wheel sent to Otaki where Dave could repair my Traverse. When visting Dave to leave my bike to be repaired, Dave suggested he could also repair the damaged bike carrier mount. The work was all done inside of 24hrs to a very high standard.My sincere thanks to Kai for arranging the parts and especially to Dave for carrying out the work in such a short time during New Year holidays.
Response from the owner: Hello John,Thanks for taking the time to leave us a review! We're so glad to hear that Dave was able to help you out with your bike and carrier. We pride ourselves on providing high-quality repairs and it's great to know that Dave was able to get everything sorted for you in such a short amount of time.We really appreciate your support and we hope you continue to enjoy your MeloYelo eBike.Thanks again for your review and happy riding!Best, The MeloYelo eBikes Team
David from Melo Yellow Otaki was very friendly and helpful. He spent over an hour and a half with us riding various bikes. We asked lots of questions and he knew his product. We would definitely be recommending David and Melo Yellow bikes 😊
Just love my e bike probably clocked up under 100 km relatively less for the time I have had it cos my wife still works and she wants to be with me when we ride...just a safety matter. But hey we have a 2 week holiday over the festive season and we have more biking planned for the Hawkes Bay and East Coast areas.Let's MeloYeli on...yeeee haaa
An all round excellent bike,Tony Ward was awesome to deal with!!,thank you.
A professional service from a person with a wealth of knowledge on the mechanics of MeloYelo E-bikes. Was more than willing to bike along side me on my test run and made sure I felt comfortable riding an E-bike for the first time.
Great bikes. My wife and I both have the Town and trail.Presently touring the South island for 4 Months.Bike's are running great. Half way to our first service.Put suspension seat post on. What a difference.
Response from the owner: Keith, on behalf of Dave Rumsey and team MeloYelo, thanks so much for your feedback and hope you get to have some wonderful experiences down South.
Dave was extremely helpful with all aspects of the purchase of my Meloyelo bike. He allowed me time on different bikes and different setups on the bikes. He answered all questions my husband and I asked showing his in-depth knowledge. I was very grateful to have the time to try the bikes on a quiet country road and also up a steep hill which made the decision making much easier. He delivered the bike as soon as I paid and I have been impressed with his service. I would recommend him.
Response from the owner: Marie, on behalf of Dave and team MeloYelo, we truly appreciate you taking the time to send us your review. Wishing you many years of ebiking fun and adventure.
I found David to be an exceptional “people person”. He was very easy to talk to, explained all about e-bikes to a first time user with a practical and easy manner. It was obvious that his technical knowledge was extensive which gave me confidence and made it an easy decision to buy. David’s customer service was excellent from the moment I met him til when he delivered my bike the next day. I will highly recommend him to any of my friends interested in purchasing a Meloyelo ebike.
Response from the owner: Shona, on behalf of Dave and team MeloYelo, we truly appreciate your feedback and wish you many years of ebiking fun and adventure.
Great bikes. Easy riding. Dave couldn't have been more helpful even delivering them to our door.
Response from the owner: Richard, on behalf of Dave and team MeloYelo, we thank you for your feedback and kind words. We trust you'll enjoy many years of ebiking pleasure.
Dave was really friendly and helpful. There were a couple of suitable bikes for me to look at as I needed a low step through due to health reasons and he explained fully the different properties and additional options available. His property is on a great stretch of road which allowed for a decent trial ride and a chance to go through the gears and speeds. I chose the wider upright handlebars and the full suspension seat which I am glad I did. The hardest decision was choosing the colour, green or blue, I opted for the blue! Have had a couple of rides with my partner along the highway trails between Peka Peka and Paekakariki and thoroughly enjoyed it and he is also looking at getting an ebike when the larger ones comes into the country. Great decision, looking forward to getting out and exploring all the trails.
Bought my Bike from Dave who sure knows what he is talking about.When i got it home i felt really good about buying it and feel i got just what i needed
Dave was very helpful and knowledgeable to help me choose the right bike for my wife. It was also very helpful being able to test the bikes on his quiet country road which included a slight slope and the option of a steeper hill. For a first timer on an electric bike this gave me a better idea of how these bikes work and the difference between rear and centre hub drives. Highly recommend him and the MeloYelo bikes for your next purchase.
Response from the owner: Alastair, on behalf of team MeloYelo, thanks so much for your review and positive comments. We wish you many years of ebiking fun 🙂
Dave could not have been more helpful or informative. He has a wealth of knowledge of the various models and was very reassuring for a first time biker. I love my bike!
Response from the owner: Katie, on behalf of Team MeloYelo thanks so much for your feedback. We're happy to hear that you love your bike 🙂
Great service to repair my bike! Dave, thank you so much. Am so happy. All the best, Barbara
Response from the owner: You're most welcome Barbara.
After attending a PCC initiative of Ebike's I was sold. Dave Rumsey of Velocity was in attendance and it was Dave's enthusiasm that sold me on an Ebike. Super Gold card holders can get a discount on selected models. I contacted Dave and arranged a viewing of the bike I had selected a Townee model I tried it out and bought it, As I wasn't eligible for a discount I was offered accessories to add to my bike. Thanks Dave a great ambassador to the new recreation. Mike Dixon,
Response from the owner: Thanks for the feedback Mike. Would love to see some photos and hear of your adventures in due course.
Kapiti
Number Two E Bikes Meloyelo
Response from the owner: Enjoy your 2 new Meloyelo Ebikes Vincent. Thanks from Ebikes and Mobility
Feels a bit like cheating 😀, steep winding hills, no worries. Love this bike, makes riding very very enjoyable. Good, friendly service from Reg at the Clyde dealership. Also buying local is reassuring, easy to get serviced if & when required.
More than impressed with my bike love doing the tracks and walkways in New Plymouth suits me just fine and it's agood looking bike I get a few comments ye har 👍
I am in my mid 60's & while I have biked in previous years, due to hip issues have found it increasingly harder to get out & ride.I purchase a Melo Yelo town & Trail in December 2021 and have since ridden 300kms on the bike. It has opened up a new world of experience, I live on the Kapiti Coast and riding the expressway track & other tracks around the area has been an enjoyable experience. The bike is superb to ride & while some friends have said it is a cheat to own an e bike, I know I would not have ridden the distances I have on a non e bike.Shane, the dealer in kapiti is very knowledgeable & a very helpful bloke to deal with.
Response from the owner: Ian, on behalf of EBikes and Mobility, and team MeloYelo, thanks so much for your feedback. It is mosts appreciated and we wish you many years of ebiking fun and adventure.
My Melo Yelo Tranzit was put to the test when I rode the Titahi Bay to Pauatahanui inlet Which I might add for myself it was a very challenging ride, it had more puff than what I did.
I love my MeloYelo bike which is so easy to ride when it’s windy and also up the hill I live at the top of.I am impressed with the philosophy of the company and found trying the bike on a quiet country road at Dave’s place in Otaki made all the difference and gave me the confidence that I was purchasing a very good product.I haven’t yet got to my 500km for various reasons but when I do I shall be availing myself of the free service check.I have recommended MeloYelo to a number of people and have no hesitation in doing this.Great product, great company and the reps have great knowledge as they are bikers themselves.
Response from the owner: Marion, on behalf of Dave and team MeloYelo, thanks so much for your endorsement, it is much appreciated. We wish you many years of ebiking fun and adventure. Regards,
We recently purchased 2 Melo Yelo town and trail bikes. This was our second purchase from Shane and Rose. . As usual service was excellent the bikes are great and highly recommend Kapiti ebikes and mobility as well as Melo Yelo
Response from the owner: Rob, on behalf of Team MeloYelo and Kapiti ebikes, thanks so much for your feedback. We wish you many years of fun and adventure on your new MeloYelos.
We were greeted by a very friendly young man, Fin, who provided helpful advice and took us on an enjoyable orientation ride.I can highly recommend this company.
I love my MeloYelo - La Luna, as I got her on the day of the Super Moon!MeloYelo and my agent, Emma's support have also been great.As well, the FB page is a really good way of feeling part of MY community. 🙂
Response from the owner: Suzanne, on behalf of Team MeloYelo, thanks so much for your feedback. The Facebook community is really taking on a life of its own and it's so great to have our customers like you meeting each other and sharing their stories, so thanks for that too 🙂
On purchasing the e bike Mike was extremely helpful and his Knowledge of e bike technology helped me to make the right choice. Really enjoying my e bike and a friend has also made a decision to purchase the same Melo Yelo bike. It was also great to be able to try out the bikes on a near by track.
Response from the owner: Ken, on behalf of Team MeloYelo, thanks very much for your feedback, it is much appreciated. Wishing you oodles of fun on your new MeloYelo 🙂
Thankyou team at MeloYelo E-Bikes Kapiti my wife is thrilled with her new E-Bike your professional services were tops. My wife appreciated been given the time to test ride an E-Bike with Shane , and time to ask questions. We didn't feel rushed into the sale.We wish you and your team all the best in the future.
Response from the owner: Ross, on behalf of Team MeloYelo, we sincerely appreciate your feedback and wish you many happy hours and days out there on your ebike.
Hutt Valley
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Emma, the Hutt Valley agent was friendly, very helpful while being supportive without pushing for a sale. Her general EV and Melo Yelo bike knowledge is reassuring while her commitment to me as a client is admirable. I was thankful and appreciated Emma coming out on a horrible wind night to demonstrate the Ascent bike, and appreciated her dropping off my new bike. I look forward to the Melo Yelo journey.
excellent to deal with very helpful and knowledgeable.
Response from the owner: Thanks Judy! More adventures coming up for you two. Looking forward to the tales....
Great Experience looking at MeloYelo bikes and then buying one. Emma was very helpful and great to deal with.thanks again Emma.
Response from the owner: Hopefully this rain hasn't kept you off the bike Steve, thanks for your kind words 🙏 see you at the next service 😀
Just bought a MeloYelo townee Ebike. Very smooth process, with a trial ride and good communication throughout.Excellent service from my agent Emma Gibbs
Excellent pre-sales experience. Emma is very knowledgeable and helpful about e-bikes and let me take a couple of bikes for a good long test ride which helped me make the decision. Other bike shops do not allow this.After sales service not quite so good, with promises to get prices for requested accesories not kept initially. I reminded Emma by email, and got the prices and a promise to let me know when they were in stock, which she did. Face to face, she is very good and helpful. I'm currently waiting on a price for changing the light or lights from steady to flashing, which I'd asked for about a month ago. I'm sure I'll get it eventually.Terry P
Emma was so helpful when I was choosing my ebike with constructive advice, and adapted the bike for my small stature. Thank you very much Emma!
Response from the owner: Thanks a bunch Ann!
Emma was fantastic she explained all the intricacies of my new E-Bike. Am very impressed with the bike and highly recommend the bike and Emma’s service to anyone who is thinking of purchasing a E-Bike
Response from the owner: Thanks Frank!
Thanks Emma.I am absolutely delighted with my bike.I really appreciated dealing with you.No hard sell.Excellent communications.Very Patient and knowledgeable.I am very happy with the bike it exceeds my expectations.Thanks again.Wal Louden .
Emma is so much fun to be around. I wanted to arrange a bike trial for my Dad who is enjoying eBiking when he and Mum are travelling. Emma rang my Dad and they had a great converstation; super lovely a friendly. Even though he didn't end up booking a trial, he had a great time chatting to her about all things eBike!
Response from the owner: Thanks Heidi! Everyone's Dad needs an ebike I reckon 😊 the gift of fun and freedom !
I got my bike yesterday, and I'm thrilled with it. Emma has been a fantastic help from the very start to finish. She took my husband and me for a test ride, explained the benefits of each bike and even delivered the new bike to my home. The best service I have ever experienced.
Response from the owner: Emilia, on behalf of Emma and team MeloYelo, we truly appreciate your feedback and we're so pleased that you had such a great experience with Emma.
Emma is fantastic, generous with her time, and super knowledgeable. Am delighted with my Superlite, which was perfect for the Pou Herenga Tai Twin Coast Cycle Trail (half) 37km and grade 2 mountainbike trails at Waitangi Mountainbike Park. Could have done grade 3 but I was too nervous and had a full panier bag rattling around. Love that the bike came fully decked out with lights, stand, etc, since I will also be commuting. My husband had a pricier new mntnbike without a stand which is fiddly to place and his chain came off once (not meloyelo). VERY impressed with the network that allowed me to collect from Graham in Whangarei to pick up, ordered through Emma in the Hutt, due to ship arrivals and my travel plans. Will report later after a few months of long term use, but very happy so far. Thanks Graham and Emma.
Like our Tranzit bikes. Great up the hill we live on and no problems so far
Nice and Gorgeous lady with sense of lovely humor, very helpful 👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️
I am very happy with my new bright yellow MelonYelo E-Bike! It was great that Rebecca brought the bicycle to the cycle way for me to try it, and that she showed me all the different models she has.After I bought it she even changed the handle bar to a flat one as it was more comfortable for me and brought the bike directly to my door. She explained me everything in detail as I haven't cycle in over 20 years.After I got my bike, I noticed that the mechanical disc brakes were having a squeaking noise, but still working fine, she upgraded you to hydraulic brakes free of charge under warranty.It has been a great experience and the after sales support that I received from Rebecca has been outstanding. It has been a way more personal service than what I got from big bicycle stores before.
Emma was great to deal with from start to finish. She was generous with her time and knowledge in helping me choose the right bike. And when there was a problem with the bike I bought , she went the extra mile in fixing it, ultimately getting me a whole new bike which is working perfectly. I can highly recommend her.
Nelson
More than happy with the purchase of my MeloYelo bike.I'm so lucky to have so many trails to ride around my home.
A great experience dealing with David, he has given his time freely when we needed to talk to him and spent more than a reasonable amount of time with us when test rode the bikes. David was always available to answer our questions and we purchased 2 bikes from him. Thanks David.
Response from the owner: Scott thanks for the review. I look forward to hearing about the fun you have on your new Town n Trail.David
Although we have plenty of experience with push-bikes we are new to e-bikes. Dave has a wealth of knowledge about ebikes, which he generously shared with us. It was great that we could test ride several different models in a rural location with hills and away from main roads. It was also good that Dave recommended mid-range bikes for us and didn't just try to sell us one of the top-range models.The models we chose had to come from the N Island - even so they arrived in 3 days. Dave also took care to customise our bikes for us before we rode off into the sunset. We thoroughly recommend him.
Response from the owner: Simon, on behalf of David and team MeloYelo, thanks so much for your review. It is always good to hear about the care and attention our customers receive from our agents. We hope you will enjoy many years of fun and adventure.
Personalized service that put my interests ahead of a sale. I am probably abusing my Town and Trail beyond it's design but I haven't had any problems
Response from the owner: Thanks Tim, how is the achilles tendon? The roar is in full cry here on the hills, hope you are bagging a few.
Love my Meloyelo Superlite. Awesome communication and customer service from David. Thank you!
I started riding a bike again as an adult some 40 years ago, after buying a car 20 years before. Now at the age of 84, I was starting to doubt my sense of balance. Then I tried a Meloyelo e-bike. My confidence was restored as the seating and handlebar heights made all the difference. I purchased my Townee after a trial ride, 3 months ago and haven't looked back since. I enjoy riding again and the delightful electric motor just completes the pleasure. I can go further and hills and wind are so easy. The sensors in the electrics provide exactly the correct amount of assistance at all times and I don't have to think about it. I drive a manual car but I love my automatic bike. 'Oldies, go for it !!Chris ClarkNelson.
Response from the owner: Thanks for the review Chris at 84 years young good to hear you enjoy turning the cranks.David
Love my meloyelo. I like the way you can put the booster on and up a hill in no time. E bike just easier than my old bike. ☺
Response from the owner: Thanks Patricia, keep turning those cranks
I recently purchased my ebike from Nelson agent David he was very helpful and friendly,I chose the tranzit which David thought was a good choice for me I just love riding it ,it is so easy and makes riding very enjoyable ,in the first 3 weeks I had done almost 300km.
Loving my MeloYelo bike. David was awesome, there’s no hard sell from him, just heaps of bike and biking knowledge and a genuine desire to get people out enjoying biking. Would highly recommend both him and MeloYelo bikes.
Response from the owner: Helen, on behalf of David and team MeloYelo, thanks so much for your feedback, it is most appreciated.
I have just purchased a bike through David and I couldn't have asked for a better person to buy an E-bike through. He was very knowledgable and answered all my questions. He made sure I chose the right bike for me through his expert advice. I highly recommend David
Dave gave our Meloyelo bikes their first service. He is very generous with advice and help and is also easy to understand.We have great confidence in his expertise and he will be our first port of call should our bikes need attention in the future!Des and Nor
I am now the proud owner of a beautiful green Melo Yelo E-Bike.Thanks to the great support of David I just love my bike. Havnt ridden a bike for ages! and I feel really safe and confident thanks to David's knowledge and support.Judy Clarkson
Response from the owner: Thanks Judy, I love your vitality for riding. Remember riding a bike is like life you must keep moving forward or you will fall off.David
David provides great set up and follow up service. I highly recommend him. The bike is fantastic for commute and trail riding. Definitely glad I went with this brand.
Response from the owner: Angela, on behalf of David and team MeloYelo, thanks so much for your positive feedback. We'd love you to join other MeloYelo owners in our private online community at https://www.facebook.com/groups/meloyelo. Wishing you oodles of fun on your MeloYelo 🙂
I recently purchased an E bike from David . From the very first conversation he knew exactly what bike would suit me . Such speedy delivery of the bike also . When I went to pick it up it David was amazing in telling me everything I needed to know and proceeded to test ride it with me even in the pouring rain . I just love the bike it’s great value for money for what you get in comparison to other E bikes . I am very thankful I was recommended to David by another melo yelo e bike purchaser , . I already have and will continue to recommend David to others . Keep up your passion for melo Yelo e bikes David it’s inspirational .
Response from the owner: Lynley, on behalf of Team MeloYelo, thanks so much for your positive feedback. We wish you oodles of ebiking fun and adventure.
We were very satisfied with the service David gave us in repairing my wife's e-bike after she had a mishap. We felt he went above and beyond in getting the bike repaired promptly.
Response from the owner: Wayne, on behalf of David and team MeloYelo, thanks for your feedback and we're happy to hear of the outcome 👍
I purchased a bike from David 3 months ago. The service received was outstanding and the communication excellent. I love my bike and am out on it most days and have hit the 700km mark. I would recommend the bike and the seller to anyone considering purchasing an e bike.
Response from the owner: Wendy, on behalf of Team MeloYelo, thanks so much for your feedback. We wish you oodles of fun on your new MeloYelo 🙂
I recently purchased an E Bike from DavidI’m unable to fault his professional attitude and his follow up service and attention to detail.He has continued to assist and support me and offer solutions to any problems I may have.I would thoroughly recommend buying an E Bike from him.Thank you David for all you help & assistance
Response from the owner: Suzanne, on behalf of Team MeloYelo, thanks so much for your positive comments. We wish you oodles of fun on your new MeloYelo ebike 🙂
I recently purchased an E bike ascent from melo yellow agent David Morrison_Jones ,And I am highly impressed with his salesmanship .He explained everything about the bike from top to bottom , He asked what I needed itfor and got the correct bike for me .Great communication and service , I highly recommend him if you are looking for E bike.I have just done 80 KS and the bike has performed exceptionally well .
Response from the owner: Pat, thanks for the review I appreciate it. How was the ride out to Spooners? Haven't forgotten the panniers, gloves and video re looking after your bike
Marlborough
My Town 'n Trail was delivered today! So excited to see it. Gary has been fantastic, explaining everything about the bikes and helping in deciding which one would suit me best. I can't wait to get out and about on it. I'm very pleased that, after visiting a couple of local bike shops, I decided to check out MeloYelo. His enthusiasm for the product was a key factor in my decision.
Response from the owner: Krissy, on behalf of Gary and team MeloYelo, we thank you for your comments. We hope you will enjoy many new adventures on your MeloYelo.
Gary kept me informed about the progress of the delivery of my bike very well even though he had been affected by the severe weather here in Marlborough. He rearranged the delivery date to as soon as it was safe to do so. Much appreciated, Steve Hall
Response from the owner: Steve, on behalf of Gary and team MeloYelo, thanks so much for your review and feedback, it is most appreciated. We wish you oodles of fun on your MeloYelo ebike 🙂
I received my Town n Trail E-Bike yesterday. The rep. for Marlborough Gary was awesome. We went to his home and saw all of the bike range and also got to try them for ourselves. Gary is happy to answer any questions and is very knowledgeable about the bikes. It was great that Gary dropped my bike off at my home then went for a ride with me and made any adjustments required whilst we were biking. I have had two rides on my bike so far and what a difference it is making for me already.
Response from the owner: Russell & Sharon, on behalf of Team MeloYelo, thanks so much for your feedback, it is most appreciated. We wish you oodles of fun on your new MeloYelo 🙂
Christchurch
Fantastic experience with Allan Barr of Meloyelo Rangiora! Delighted with the Ascent, which Allan sold us on a special. Personal attention, bike adjusted to personal preferences. All our questions answered very knowledgeably. Beautiful bike! Thank you!
Love my townee plus - Melo Yelo only way to go
Response from the owner: On behalf of Allan and the MeloYelo team, thank you for your review. We are thrilled to hear you love your Townee Plus.
Wonderful Staff, very kind and helpful. Going the extra mile for me. Thank you
Very happy with my purchase of a MeloYelo Townee ebike from E Megastore Cranford in Sept 2023.
Response from the owner: Kay, on behalf of EMegastore and team MeloYelo, thanks so much for letting us know that you're happy with your purchase, and we hope you enjoy your MeloYelo Townee.
Excellent service and advice, brought 2 bikes. Looking forward to riding them.
Great advise pre-sale, very good support post sale and I am delighted with my Ascent e-bike.
Response from the owner: Geoff, thanks so much for your positive comments. We wish you many years of e-biking fun and adventure.
Meloyelo bikes are fantastic value. The specs are high quality compared to others. The agent Emma from the Hutt valley is excellent she even responded to an issue we had within an hour and on a public holiday.Love my ebike.
Excellent service, love the bikes we bought. The agent ensured we had the right bike for our needs and made adjustments to fit our heights etc. He was so busy the day we came in however he took the time to ensure we were well set up and happy with purchase…. And we are, we love our melo yelos.
Salesman very thoughtful and did good job will probably buy 2
Response from the owner: Don,Thanks so much for the feedback. It is always great to hear that our agents are representing us well and we do hope to welcome you into the MeloYelo family 🙂
I love my Melo Yelo ebike having so much fun getting out there and doing it I have arthritis in my nees and back and my Melo Yelo has got me moving again.
Response from the owner: Tania, thanks for your inspiring feedback, great to hear stories like yours.
Great bike. Would recommend it once the “experts” fix the glitch with the mudguards. They’re not secure and particularly the front developed a continuous rattle. Lucky we have a McGiver in the family who secured the mudguard by adding a support bar from the mudguard to the frame. Just like the bikes in the “old days”. No more rattle.
Great bikes, great people to deal with.
Absolutely LOVE my traverse ebike! Very smart bright red colour and get lots of comments! Great balance, suspension and solid tyres. Goes like the clappers! Wouldn't be without it and incredible value for money. Best of all is the service - from the information to the setting up of your bike for you specifically- and then there's the follow-up emails post purchase. MeloYelo is the BEST!!
Response from the owner: Christabella, on behalf of MeloYelo, thanks so much for your feedback, it is very much appreciated. Wishing you many years of ebiking joy and adventure.
Absolutely fantastic experience in buying my town n trail melo yeloDylan was so informative. Loved the service of the mechanics going the extra mile with sorting the towbar to fit our new bike rack...Can't wait to get on my bike. Thanks. Highly recommend
We really love our bikes. Have even let friends with different brand E-Bikes try them and they prefer ours to theirs. Cant recommend the highly enough. Buy one.
Response from the owner: Anna, on behalf of team MeloYelo, thanks so much for your review, it is very much appreciated. Wishing you oodles of e-biking fun.
Love my melo yelo bike!
Love my little red Melo yellow bike have now done over 1k on it. Since March. Beautiful scenery around the lower north island , looking forward to doing south Island in March.
Response from the owner: Jenny, on behalf of Team MeloYelo, thanks so much for your review, and all the very best for the holiday season.
Alan has been wonderful. Very helpful. I know I can ring him anytime if I have issues.
My wife Gillian and myself are enjoying our MeloYelo bikes. Bruce & Nancy McKenzie have been great and when buy a MeloYelo bike it feels like you are joining the family.
Response from the owner: Michael, on behalf of Bruce, Nancy and team MeloYelo, thanks so much for your feedback, it is very much appreciated.
We have a bike each and absolutely love it. Easy to use and the back up from MeloYelo is really impressive.
Response from the owner: Gill, on behalf of Team MeloYelo, thanks so much for your feedback. We really appreciate it and wish you oodles of fun on your MeloYelos.
I bought my Traverse in May and am really enjoying the experience. I'm amazed at the battery life, I haven't seen less than 3 bars since I've been riding. My longest ride has been < 50kms at this point so no worries with battery charge and going further. I've also ridden without the motor assistance and its really geared very well.I especially enjoy the throttle especially on those very steep hills it makes the effort much more pleasant!Am really looking forward to summer riding around the many trails available to explore on a very comfortable ebike.Thanks Melo Yelo.
Response from the owner: John, on behalf of team MeloYelo, thanks so much for your great feedback, it is most appreciated. We hope you enjoy many years of fun and adventure on your MeloYelo.
Have just purchased my first e-bike today. Thanks to the excellent customer service from Mudit. Great to be able to take my time testing out their range of bikes. Also the other 2 guys also working at Cranford St store were friendly & approachable. Very happy with my Melo Yelo. Cheers.
We have only been out on our bikes a couple of times but have enjoyed the rides. The bikes are comfortable, sturdy, easy to use & a lot of fun. The 500km free service is a bonus.Only complaint is that they were several weeks overdue, but worth the wait.
Response from the owner: Pamela, on behalf of Team MeloYelo, thanks so much for your feedback and sorry the bikes were late - international shipping is a mess at present. All the very best 🙂
Excellent bikes just love them
Response from the owner: Craig, on behalf of Team MeloYelo thanks so much for your kind words. We wish you years of ebiking fun and adventure 🙂
We are enjoying our new Traverse Melo Yelo bikes. Only had them a few days but so far, great powerful performance and the traverse certainly flattens out the hills and lessens the head winds. Love the ultra comfy seat and the throttle, when needed, is brilliant!
Response from the owner: Ann, on behalf of Team MeloYelo, thanks so much for your review. Comfort is a top priority at MeloYelo so we're happy to hear you love the seat. Wishing you oodles of fun 🙂
Very happy with my purchase of the Tranzit model and with the 630kwh battery.
Response from the owner: Anton, on behalf of Team MeloYelo, thanks so much for buying our Tranzit ebike and for your positive review. Be sure and visit the owner documentation section of our Info Centre on our website for full instructions on how to operate your new ebike.
Oliver was great to deal with, knowledgeable and helped with bike rack install. highly recommend
Response from the owner: Andrew, on behalf of Team MeloYelo, many thanks for your feedback and we wish you oodles of fun with your MeloYelo ebike 🙂
Excellent service, friendly and co operative staff. Delivered our two EBikes as carrier unavailable at time of purchase.
Great bike
Response from the owner: Madi, Rob McEwen here, CEO of MeloYelo, based in Taupo. Please email me, rob.mcewen@evolocity.co.nz, and let me know your concerns or problems so that we can try and put things right. Many thanks.
Ashburton
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Timaru
Dealing with Don was super amazing and so easy. He really made us aware of all the different bikes and their capabilities. We did not feel rushed with Don either and we were able to test the bikes to. Will definitely buy from him again, and so should you Timaru.
Response from the owner: Gillian, on behalf of Don and team MeloYelo, thanks for taking the time to provide your feedback and wonderful comments. We love to hear that our agents are taking such good care of their customers 🙂
Bikes have both had their first service. Thanks to Don George our South Canterbury agent for your excellent service.
Response from the owner: Laurie, on behalf of Don and team MeloYelo, thanks so much for your feedback, and for buying MeloYelo. We wish you many years of ebiking fun and adventure.
Central Otago
Great knowledge and advice, did not try to sell us something we didn't want. Would deal with again.
Response from the owner: Ian, on behalf of Reg and team MeloYelo, thanks so much for your positive comments. We sure hope you have many great adventures and memories with your new MeloYelo 🙂
Snapped a chain on one if our bikes just near Roxburgh dam, and on a Sunday morning did a quick google and rang this business. We drove back to Alex to see this gent who had some spare parts. Super helpful, friendly and opened especially. Thanks so much.
Invercargill
Love my MeloYelo, and great after sales service
Response from the owner: Lorraine, on behalf of Graeme and team MeloYelo, thanks so much for your feedback.
I looked and checked out E'-bikes for 3 years to see if I 'needed' one. I live in Dunedin and it's all hills. Nathan of MeloYelo Dunedin was very helpful and we decided which bike was most useful for me. Basically for me it was also sitting on different bikes and seeing which one felt right too. I thoroughly recommend MeloYelo bikes and Nathan in Dunedin. Thank you.
Graeme was very helpful sitting down for a good chat about what I was wanting from an e-bike and explaining their workings. I then had a test ride on his demo bike and was given more information when I got back from that. There was no pressure to buy, but when I decided to buy the Superlite it came with a number of complimentary accessories and further advice on service intervals etc. So far I have only ridden it within the city, but it is super easy to ride and I look forward to doing an occasional longer cycle trail ride in the future.
Response from the owner: Alistar, on behalf of Graeme and team MeloYelo, thanks so much for your comments. We really appreciate it and wish you many years of ebiking happiness.
Well priced great specs. very easy to ride with very little effort.
Response from the owner: Thanks Dean for your positive feedback. Wishing you oodles of fun on your MeloYelo, from Team MeloYelo 🙂