Reviews of our e-bikes, our service and our people
We take customer satisfaction very seriously and for those of you who are as old as me and remember the LV Martin ads from back in the 60s and 70s, “It’s the putting right that counts.” You’ll find all our Google reviews below and we’re delighted to see so many 5-stars and happy customers. If you’d like to add your review please use the “Write a review” link for the relevant location but if you do have an issue with your Melo Yelo e-bike or our service please let us know here so we can put it right.
Whangarei
Cliff Inskeep
21:16 26 May 21
Great bikes just love every minute we are on them.Dog thinks they mighty good as wellthey give us oldies a new lease of lifeThank you
Ian McLean
09:57 16 May 21
Warkworth
North Shore, Auckland
Peter Cutts
18:33 06 Jan 21
Mt Albert, Auckland
Don Wilson
04:04 05 Jun 21
I recently purchased my first E-Bike - a MeloYelo Traverse - through the Mt. Albert dealer in Auckland - Brent RussellI found Brent excellent to deal with. His knowledge of electric bikes is extensive and he went out of his way to make sure I was happy and comfortable with my purchase. Brent went above and beyond and I highly recommend him. I love the bike. Thanks Brent. Thanks MeloYelo
Michael Jackson
04:47 27 Mar 21
Great service
Mark Hangartner
08:25 19 Mar 21
Brent was super friendly and replaced my seat to fit me better.The meloyelo is easy to use, stylish and fun, just as promised.I will be back to get more tips on ebiking.
Don Maciver
19:59 22 Feb 21
Just had our bikes serviced..great job completed on the same day and even fixed my charger that I had accidentally damaged..thanks Brent cheers Don Maciver
I sing things
19:41 18 Feb 21
Very knowledgeable and keen to help.
Gareth Jones
01:23 01 Jul 19
Buying from Brent was easy and informative. Great to have someone with knowledge and experience to answer questions and give advice. We felt more at ease knowing there's backup or help on hand should anything go wrong and that there wasn't any sales person just trying to sell you one of many bikes in a shop.
East Auckland
Hamilton
Janion Heywood
05:13 12 May 21
Great service from Bruce and Nancy. Friendly, efficient and supportive. Only got my bike today but am looking forward to a long and enjoyable use of it.
Chris Gardiner
18:53 09 Mar 21
Bruce and Nancy are great ambassadors for Melo Yelo. Very low key sales approach that sits very well with the demographic buying E bikes. The bike packages represent great value and compare very favourably with other offerings. They make an excellent team. Have recommended them to friends thinking of buying.
Linda Gibbs
23:18 22 Dec 20
Fantastic service and great bike. Very happy. Bruce was very obliging and helpful and made sure I was completely happy with my Town & Trail e-bike. The whole process was incredibly easy. Could not have asked for more! Totally recommend MeloYelo bikes. Whoops not sure what happened with the stars but definitely worth five stars.
Sue Lourie
05:12 03 May 19
I am the very happy owner of a Traverse Mountain bike which I bought from Bruce in March 2019. I previously had an Evocity which was great for around town and gentle trails, but was looking for a bike that could handle the tougher conditions. I had only had it 2 days when I took it out on the Timber Trail, a great 2 day test for it! It handled the track no sweat and passed other e bikes on our ride with ease when on the steep uphill sections. I felt confident on the tight turns and we had rain on the second day that gave us wet, slippery conditions and I felt safe at all times. The battery lasted easily each day. I like the way I don't have to have the motor on all the time as it is easy to cycle. Bruce made the process of buying the bike very comfortable and I never felt pressured. He and Nancy even came all the way across town to deliver it for me!
Tauranga
Craig Brosnan
20:21 15 Jul 21
Excellent customer service
Papamoa
Karen Vanstone
21:01 10 May 21
very happy with my new bike 🙂 great service Vera !!!
Len Ineson
00:15 10 May 21
Purchased my Melo Yelo TnT a couple of months ago and still loving it. The comfort level of the seat and suspension is great and I'm very happy with the bike performance overall. Mike and Vera have been very good to deal with and are really knowledgeable about their bikes. Highly recommend.
David Creamer
22:40 05 May 21
Just had my first outing on my TnT. Amazing trip. We did the Tongariro river track which has a bit of everything. From rocks to tree roots steep bits and long straight bits. Bike handled it all with ease. Thanks to Vera and Mike for their guidance and now how.
Debra Bradley
01:34 15 Feb 21
Mike & Vera are fantastic people I cannot speak highly enough of them. Vera has taken time out of their busy day to give me tuition. They collected my new bike from Taupo & brought it back to Papamoa at no xtra charge. If you are thinking about buying or wish to experience an ebike these are the people to go & see - you won't be sorry. Thank you Mike & Vera ox
Maria van Rijsewyk
03:44 31 Jan 21
I have had an amazing experience in purchasing my Ebike with Vera and Mike. My partner purchased it and Vera very kindly rode the bike home with me a showed me how to use the gears. I was very impressed with the personal service which is very few and far between these days. Had a bit of adjusting needed so text them and they couldn’t have been more helpful. Fixed the problem and my bike and I have a lovely bonding. I would highly recommend them and their service to anyone. Thank you to you both for making this such a pleasurable experience. We went out and rode about 40 km this morning. I just absolutely LLOOVVEE my bike. Arohanui xx
Anita Van Waaijenburg
06:35 19 Jan 21
Just had my EBike serviced by Micheal and Vera. Very reasonable cost. Will highly recommend them. Thank youGet Outlook on prompt service.
Graeme Lind
00:49 13 Jan 21
We have had our bikes for 2 months and are very pleased with them. I would recommend the town and trail as a very versatile bike.
Adelle Sarich
03:50 07 Jan 21
Way better service than a shop. Very honest and reliable person. Would recommend bike and agent to anybody. We live in Whangamata the bike was delivered on time and Vera will visit to give the bike it's first service.
Warren Davis
02:02 07 Jan 21
We brought 2 Melo Yelo E-Bikes from Vera and Mike, they are great people to deal with. We bought a "Town'n Trail" bike and a "Roam". Vera ensured we had them for Christmas, and we are really enjoying riding them. These bikes are very easy to use and comfortable to ride.Highly recommend dealing with them, they are very knowledgeable with these bikes.
Taupo
Denise Durrant
05:11 05 Jun 21
Today I had my first ride on my new Town and Trail e bike. It is fantastic! Malcolm was incredibly helpful, talking me through all the information needed. He is extremely knowledgeable and I know that he will be totally reliable when the time comes for servicing the bike. MeloYelo Taupo comes very highly recommended.
Sue Davies
06:54 05 May 21
Excellent great service as always from Malcolm in Taupo
Adair Uden
08:39 12 Mar 21
Malcolm in Taupo is the best. He is very obliging, nothing is too much trouble and his service is excellent. My Town and Trail which he recommended has proved to be perfect for the trails I have been on.
Roy Bowers
18:32 04 Mar 21
Great to deal with and best spec bikes for the money out of all the ones I researched.
trudy jacobi
23:14 20 Dec 20
Richard Fowler
04:06 06 Dec 20
My 'Bootee' electric bike was purchased from Malcolm so that it would fit easily in to the boot of the motorhome. As I am 84 years young it had to be lifted over a lip at chest height which I can do. I am enjoying the exercise and the exhilaration of wind whistling over my face and expect to continue to feel confident in the craftsmanship and technology of my bike. The friendly after sales service has been willingly given. Safe easy assisted pedalling everyone. Richard Fowler.
Robin Baker
03:00 05 Dec 20
Malcolm was great to deal with and I am loving my e-bike. Malcolm was very knowledgeable about all the models of Melo Yelo bikes and acceccories, but was not pushy. He had a great knowledge of biking in general and set my bike up prefectly for me. I have already recommended Malcolm to several of my friends. My Melo Yelo bike is the best thing I have purchased for a long time.RegardsCathy Baker
Barry Somers
06:18 04 Dec 20
Having evaluated a lot of e-bikes, I finally chose a MeloYelo. Apart from the excellent sale service from Malcolm, my MeloYelo E Bike is exactly what I was after. I was really impressed to the thought that went into the design, and that it was purpose designed for my age group making it the best out there for us older riders. Plus it is great to ride.
Margaret z
06:23 03 Dec 20
Hi Malcolm was a FIND.His knowledge of the bike i purchased was both technical and consumer focused. He held on to the bike for several months until i could pick it up and generally went over and above. I find buying products from this type of dealer is better than dealing with a chain of bike shops. Totally recommend !
Clive Brown
21:02 02 Dec 20
We purchased my wife's E/bike from Malcolm during lockdown in June2020. We found Malcolm to be very friendly ,helpful and a pleasure to deal with. Although my wife hasn't ridden it much since we purchased it the bike has very good components on it and looks nice. Bigger tyres make for a pleasurable ride. I certainly would recommend MeloYelo E-Bikes to anyone considering to purchase.
Alex Allen
20:28 02 Dec 20
Melo -Yelo bikes are the best. Incredible value for money. Half the price of the equivalent you would find in a store. The bikes are hardy, durable, quality products. The after purchase service is unbelievable - instant access to the local agent, who will give help over the phone, or offers immediate service should the bikes need a tweek. We have bought 3 of these bikes - you would have to ask the question - why would I pay twice the price for an inferior product, with hopeless after purchase service?. Melo-Yelo is a personally owned company that offers personal service..
Jana P.R. Te Heuheu
20:21 02 Dec 20
Hastings / Napier
John Forster
04:43 26 May 21
Extremely happy with our Meloyelo ebikes- a Tranzit for my wife & an Ascent for me. Impressed with battery power on hills.They’re v easy & comfortable to ride - they get up & go with minimal effort even on low battery assist.
Teina Bhana
01:50 20 Feb 21
Tony was amazing. Last minute hire and gave us some great bikes. Will definitely be back.
Arnie Welch
03:19 08 Feb 21
Hired E-Bikes from Tony for a self guided wine tour.Great bikes, hassle free process and Tony was very accomodating.Will definitely hire again when back in the Hawkes Bay.
Stew Whitehead
06:37 07 Jan 21
We hired Tony and Helen’s E-bikes for an afternoon and visited many of the local wineries. Tony and Helen were very accommodating and friendly - given we had called them at such short notice. Very helpful in suggesting routes too. The bikes themselves were very good quality and kept in good nic. Made the journey home easier with a bit of assistance after a few vinos. Couldn’t recommend more highly.
Suzan Elmaz
04:01 10 Aug 20
Had such a great time on the E Bikes, great service, and great prices, thanks very much Tony
New Plymouth
Karen Taylor
05:28 10 May 21
awesome bike, I love it.
Mark Barraclough
05:11 23 Feb 21
I have only been for two 6km rides up and down hills in New Plymouth.It has been a pleasure to ride, comfortable seat and getting a hand getting up hills with ease.I bought the bike so I can keep up with my wife on her mobility scooter and venture further a field.Having trouble turning on the head light and will talk to Ken about that.Mark
Paul Dempsey
04:22 09 Dec 20
Nev & Sue Lester
20:12 06 Dec 20
Had a good experience picking up my new Traverse e bike today.Clear and precise instructions on handover and loving the bike. Thanks Ken Agar, New Plymouth.
Merryl Mcallister
16:35 04 Dec 20
Fantastic service. Ken is most helpful, very patient and has really looked after me and my bike. I love my ebike.
Geraldine Sisarich
19:10 03 Dec 20
Ken and Linda have bent over backwards to be helpful and make sure we are happy with our bikes, making adjustments for our needs. The bikes are excellent quality and very reasonably priced. Recommend them to anyone wanting a quality e-bike at a reasonable price.
Lee Parsons
08:43 03 Dec 20
I purchased a Tranzit MD eBike from Ken and I am very happy with its quality, performance and stability both on the road and on tracks. It is a joy to ride and I highly recommend the Meloyelo brand. Ken was very helpful and knowledgeable about the different options available and ensured I got the best model for my biking requirements. Once my bike arrived, he ensured that it was set up perfectly for my height etc and I also bought the NCX suspension post which makes my seat even more comfortable and makes for a very smooth ride.
Alexandra Peck
05:50 03 Dec 20
Good customer service, knowledgable and reliable. Ken was very helpful, our experience was great!
Brian Vidler
22:42 02 Dec 20
I purchased "The Roam" about 6 months ago and have clocked up 800kms, mainly around town and a few local bike trails around New Plymouth. Ken did a post sale check and since then the bike has not missed a beat. It is of good solid construction and easy and comfortable to ride with it's memory foam saddle. A handlebar rear view mirror is a must for busy roads. Puncture free tires give a feeling of security. Ken is a very agreeable agent, easy to deal with and I can highly recommend him and the company. So if you are looking for an ebike, Meloyelo should be at the top of your list.
Julieann Mowat
04:56 13 Aug 20
I am super happy with my e-bike that I bought through Michael from Legend Bikes. The customer service I experienced was fantastic and not to mention I have never ridden a bike so much in the past few weeks as this e-bike is so easy to ride and super comfortable compared to my previous mountain bike. I am a definite convert!
Patrick Tully
11:03 22 May 20
Carey Clow
05:50 20 May 20
Otaki
Katie Miles
22:50 23 May 21
Dave could not have been more helpful or informative. He has a wealth of knowledge of the various models and was very reassuring for a first time biker. I love my bike!
Barbara Honegger
10:23 10 Sep 20
Great service to repair my bike! Dave, thank you so much. Am so happy. All the best, Barbara
mike dixon
23:03 22 Apr 19
After attending a PCC initiative of Ebike's I was sold. Dave Rumsey of Velocity was in attendance and it was Dave's enthusiasm that sold me on an Ebike. Super Gold card holders can get a discount on selected models. I contacted Dave and arranged a viewing of the bike I had selected a Townee model I tried it out and bought it, As I wasn't eligible for a discount I was offered accessories to add to my bike. Thanks Dave a great ambassador to the new recreation. Mike Dixon,
Kapiti
J and J Wilkinson
20:48 16 Jun 21
Ken Moxon
04:13 13 Apr 21
On purchasing the e bike Mike was extremely helpful and his Knowledge of e bike technology helped me to make the right choice. Really enjoying my e bike and a friend has also made a decision to purchase the same Melo Yelo bike. It was also great to be able to try out the bikes on a near by track.
ross cook
04:26 12 Jan 21
Thankyou team at MeloYelo E-Bikes Kapiti my wife is thrilled with her new E-Bike your professional services were tops. My wife appreciated been given the time to test ride an E-Bike with Shane , and time to ask questions. We didn't feel rushed into the sale.We wish you and your team all the best in the future.
Maria Stubbe
04:36 09 Jan 21
Nelson
Angela Fisk
01:43 19 Apr 21
David provides great set up and follow up service. I highly recommend him. The bike is fantastic for commute and trail riding. Definitely glad I went with this brand.
Lynley Mckinnon
06:21 11 Apr 21
I recently purchased an E bike from David . From the very first conversation he knew exactly what bike would suit me . Such speedy delivery of the bike also . When I went to pick it up it David was amazing in telling me everything I needed to know and proceeded to test ride it with me even in the pouring rain . I just love the bike it’s great value for money for what you get in comparison to other E bikes . I am very thankful I was recommended to David by another melo yelo e bike purchaser , . I already have and will continue to recommend David to others . Keep up your passion for melo Yelo e bikes David it’s inspirational .
Wayne Soper
06:31 03 Apr 21
We were very satisfied with the service David gave us in repairing my wife's e-bike after she had a mishap. We felt he went above and beyond in getting the bike repaired promptly.
Wendy Coburn
12:36 12 Mar 21
I purchased a bike from David 3 months ago. The service received was outstanding and the communication excellent. I love my bike and am out on it most days and have hit the 700km mark. I would recommend the bike and the seller to anyone considering purchasing an e bike.
Suzanne Marshall
04:18 11 Feb 21
I recently purchased an E Bike from DavidI’m unable to fault his professional attitude and his follow up service and attention to detail.He has continued to assist and support me and offer solutions to any problems I may have.I would thoroughly recommend buying an E Bike from him.Thank you David for all you help & assistance
Pat Overton
03:52 07 Feb 21
I recently purchased an E bike ascent from melo yellow agent David Morrison_Jones ,And I am highly impressed with his salesmanship .He explained everything about the bike from top to bottom , He asked what I needed itfor and got the correct bike for me .Great communication and service , I highly recommend him if you are looking for E bike.I have just done 80 KS and the bike has performed exceptionally well .
Marlborough
russell & Sharon Hooker
23:02 21 Feb 21
I received my Town n Trail E-Bike yesterday. The rep. for Marlborough Gary was awesome. We went to his home and saw all of the bike range and also got to try them for ourselves. Gary is happy to answer any questions and is very knowledgeable about the bikes. It was great that Gary dropped my bike off at my home then went for a ride with me and made any adjustments required whilst we were biking. I have had two rides on my bike so far and what a difference it is making for me already.
Christchurch
J and J Wilkinson
20:48 16 Jun 21
Trudi Mugford
05:37 06 Jun 21
Have just purchased my first e-bike today. Thanks to the excellent customer service from Mudit. Great to be able to take my time testing out their range of bikes. Also the other 2 guys also working at Cranford St store were friendly & approachable. Very happy with my Melo Yelo. Cheers.
Pamela Savage
07:39 25 May 21
We have only been out on our bikes a couple of times but have enjoyed the rides. The bikes are comfortable, sturdy, easy to use & a lot of fun. The 500km free service is a bonus.Only complaint is that they were several weeks overdue, but worth the wait.
Craig Brosnan
22:32 17 May 21
Excellent bikes just love them
Ann Young
07:17 05 May 21
We are enjoying our new Traverse Melo Yelo bikes. Only had them a few days but so far, great powerful performance and the traverse certainly flattens out the hills and lessens the head winds. Love the ultra comfy seat and the throttle, when needed, is brilliant!
Anton Witteman
04:44 20 Apr 21
Very happy with my purchase of the Tranzit model and with the 630kwh battery.
Andrew Weaver
07:52 10 Feb 21
Oliver was great to deal with, knowledgeable and helped with bike rack install. highly recommend
Trevor Harris
21:25 09 Jan 21
Excellent service, friendly and co operative staff. Delivered our two EBikes as carrier unavailable at time of purchase.
brent stewart
20:21 07 Jan 21
Great bike
domi ngo
14:53 25 May 20
Madi Maats
16:05 17 Apr 19
Invercargill
Dean Todd
07:04 28 Feb 21
Well priced great specs. very easy to ride with very little effort.
