In accordance with the New Zealand Privacy Act, MeloYelo maintains high standards for the protection of data to ensure that customer information remains private and is used only for the purpose it was collected.
We gather information about customers and users of our web site. This information includes:
- Personal information through your voluntary use of the web site and the purchase process (such as your first and last names and email);
- Personal information provided to us by you through any other method, including correspondence and discussions.
Rest assured, we’ll only gather your data when you supply this to us voluntarily (e.g. when web site visitors send emails or respond to customer surveys.) We then use this information to ensure we fulfill your requests.
MeloYelo also gathers generic information about visits to our web site (page views, time on site, how you got to the site, etc.) to understand how we can make your experience on our web site better.
Use of your information
We will never sell or rent your information to third parties. We will use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to communicate with you and help us manage and enhance our services.
Email newsletters and other notices
It is our policy to send emails throughout the purchasing process, and other newsletter emails you elect to receive. In addition, we may send out promotional material to you promoting new or amended material on our web site where we think that may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person’s request.
The MeloYelo web site has layers of security to protect it from malicious activity, possible breaches of the system, and unauthorised access to customer data. Your data or log on information (user name and password) is not permanently stored on the web site.
Access and removal of information
You have the right to seek access to the personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.
Links to other web sites
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our web site, you should note that we do not have any control over that other web site. Therefore we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
Updates to our information practices
We reserve the right to change this policy. By continuing to use the Web site you agree to be bound by the amended policy. You should check from time to time to see if the policy has changed.