Submitting warranty claims.

Here is our process for submitting a warranty claim. It is most important that you follow this process:

Agent calls our National Service Manager to discuss warranty-related problem with bike. Service Manager and agent agree on the part that is most likely required.

Agent completes online warranty claim form and submits it. Submission from Agent must include photos and/or videos.

Parts Manager confirms with Service Manager that a part is to be sent and ships approved part.

Parts Manager follows up with Agent 4-5 days after dispatching the part, to see if the problem has been solved. If the part has failed to solve the problem, and it is deemed by our Service Manager that another part will likely solve the problem, then Parts Manager arranges for the part that has been sent to be returned and re-entered into inventory, and couriers the new part. Parts Manager follows up with Agent 4-5 days after dispatching the part, to see if the problem has been solved. Process repeats until problem has been solved.

Here is our online warranty claim form.