When you’re ready to buy, we’ll email you an invoice, which you can pay via internet banking. Alternatively you can pay via Visa or Mastercard (3% surcharge);
We will ship the bike directly to your home address using Mainfreight, who have very strict protocols in place (as do we) around product handling and social distancing. Mainfreight will call you when they’re ready to deliver, to arrange contactless delivery. (NOTE: Some, but not all of our agents have also agreed to facilitate contactless payments and delivery during the lockdown. If one of the participating agents is near you, we recommend purchasing your bike through them. Click hereto see the list of participating agents).
You assemble the bike. The bike is almost fully assembled already – you just have to put the front wheel and mudguard on, and mount the handlebars. We have produced a video showing how to unpack and assemble our bikes which you can view here. (NOTE: It is essential that you have modest DIY skills, or have someone in your isolation bubble who has such skills.) Here is a list of tools you will need.
If you have opted to assemble the bike yourself and have any issues whatsoever with your bike, call our National Service Manager Malcolm Dalgity on 027 475 1110, or send Malcolm an email: Malcolm.firstname.lastname@example.org. Malcolm will talk you through any issues and/or email you with further instructions if required.
Visit our online Information Centre and download the Instruction Manuals, which are in PDF form. (See Info Centre on the main menu of our home page.) We highly recommend you print out the following documents:
Bafang C961 Display Manual
Register your bike with us for warranty purposes. You can do that here.
When the lockdown is over, or when you have done around 200kms on your bike, take your bike in to our nearest service agent for a free service check. You can see our list of agents here.
The reassurance you need
MeloYelo stands 100% behind our product and we are dedicated to customer satisfaction. We surveyed our customers recently, and here’s what they told us: