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WE’RE DIFFERENT. AND YOU’LL LOVE IT!

BOOK A TEST RIDE

OUR SALES & SERVICES MODEL

With few exceptions, MeloYelo ebikes are not sold through shops. They are sold through a nationwide network of franchisees and associates working from home.

Why?

Because we want you to be able to buy directly from a business owner who is committed to helping you make an informed and educated decision. Someone with genuine knowledge – not only about our bikes, but about other models our bikes compete with. Someone who can answer questions and who does not “push” you into making a decision. Someone you can trust to support you and take care of your service needs in a good old-fashioned kiwi way.

OUR AMAZING WARRANTIES

The bottom line with MeloYelo is that we want the happiest, most satisfied customers in the business.
With this in mind, our warranty covers your electric system for two years, your frame for 6 years, and your mechanical parts (excluding normal wear & tear and abuse) for 12 months.

It’s all well and good having an industry-leading warranty, but what about honouring that warranty if things go wrong? Again, MeloYelo takes an industry-leading approach:

  • We maintain a good supply of spare parts here in New Zealand;
  • We train our agents throughout NZ on how to troubleshoot, diagnose and fix most faults;
  • Our agents have easy access to our National Service Manager so that if they run into complex issues, those issues can be resolved without your bike having to be sent elsewhere for repairs.

This document explains how we strive to deliver the industry’s best customer service, what our warranty covers, and steps to take if you have a problem with your MeloYelo ebike.

Ready to try one?

Book a test ride

OUR COMMUNITY OF HAPPY CUSTOMERS

MeloYelo customers don’t just like their bikes, they LOVE their bikes.

Watch the videos from Kay Wells, a MeloYelo customer in New Plymouth, and Sarah Milsom, a MeloYelo customer in Christchurch.
Lee Parsons in New Plymouth said “I purchased a Tranzit MD eBike from MeloYelo and I am very happy with its quality, performance and stability both on the road and on tracks. It is a joy to ride and I highly recommend the Meloyelo brand. Ken was very helpful and knowledgeable about the different options available and ensured I got the best model for my biking requirements. Once my bike arrived, he ensured that it was set up perfectly for my height etc and I also bought the NCX suspension post which makes my seat even more comfortable and makes for a very smooth ride.

Margaret in Taupo said
Malcolm’s knowledge of the bike I purchased was both technical and consumer focused. He held on to the bike for several months until I could pick it up and generally went over and above. I find buying products from this type of dealer is better than dealing with a chain of bike shops. Totally recommend!

Sue Lourie in Hamilton said
I am the very happy owner of a Traverse Mountain bike which I bought from Bruce in March 2019. I was looking for a bike that could handle the tougher conditions. I had only had it 2 days when I took it out on the Pureora Timber Trail, a great 2 day test for it! It handled the track no sweat and passed other e-bikes on our ride with ease when on the steep uphill sections. I felt confident on the tight turns and we had rain on the second day that gave us wet, slippery conditions and I felt safe at all times. The battery lasted easily each day. I like the way I don’t have to have the motor on all the time as it is easy to cycle. Bruce made the process of buying the bike very comfortable and I never felt pressured. He and Nancy even came all the way across town to deliver it for me!

Gareth Jones in Auckland said
Buying from Brent was easy and informative. Great to have someone with knowledge and experience to answer questions and give advice. We felt more at ease knowing there’s backup or help on hand should anything go wrong and that there wasn’t any sales person just trying to sell you one of many bikes in a shop.

OUR SUPPORT FOR EDUCATION

MeloYelo’s founder was also the founder of EVolocity – a programme now run in 100 schools throughout NZ in which teams of students design, build and compete in electric vehicles. It’s about giving our youth access to hands-on engineering & electronic skills while also educating them about the merits of electric transport. MeloYelo donates both time and money to the EVolocity programme.

CHECKOUT RANGE OF EBIKES HERE FIND A MELOYELO OUTLET NEAR YOU

  • Low Prices, Everyday
  • Best Nationwide service
  • 3-year warranty
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Founded in 2016, Kiwi-owned MeloYelo offers everyday low pricing on high-spec electric bikes, valuable extras at no extra cost, nationwide sales & service, and an industry-leading 3-year NZ ebike warranty.

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