Warranty claims process

• Agent calls our National Service Manager to discuss warranty-related problem with bike. Service Manager and agent agree on the part that is most likely required.
• Agent completes online warranty claim form and submits it. Form is received by MeloYelo HQ. Submission from Agent must include photos and/or videos.
• MeloYelo HQ ships the part to the Agent.
• MeloYelo HQ follows up with Agent 4-5 days after dispatching the part, to see if the problem has been solved. If the part has failed to solve the problem, and it is deemed by our Service Manager that another part will likely solve the problem, then that part is sent. Agent returns previous part to HQ.
• Agent interacts with our Service Manager by phone or email as required until the problem has been solved.

Note that our warranty is to replace defective parts at no cost to the customer. MeloYelo provides the parts at no cost to its agents; Agents provide any warranty labour at no charge to either MeloYelo or the customer. The time involved in doing this is factored into the commissions paid on bike sales.