MeloYelo Warranty Claim Form

PEACE OF MIND GUARANTEE

We back every MeloYelo bike with:

  • A two year warranty (does not cover misuse, abuse, accident damage)
  • Thorough pre-purchase inspection & testing
  • Guidance and support from your local MeloYelo Associate
  • Free after-sales service checks at two weeks and 12 months

WARRANTY

We are committed to offering New Zealand customers the highest quality, affordable ebikes in the industry and welcome feedback that can assist us in achieving this goal. Given our dedication to customer service, we warrant our products to their original owner with proof of purchase (via our web site or from an authorized associate) against defects in fabrication and materials.

WHAT IS COVERED UNDER THIS WARRANTY

Defects in material and workmanship which occur within the duration of the warranty period. However, normal wear and tear, damage caused by improper customer assembly, improper maintenance or installation of parts or accessories not originally intended for use (or incompatible) with the product is not covered by this warranty. MeloYelo does not warranty against failure or damage due to accident, misuse, abuse or neglect.

DURATION

MeloYelo warrants that it will repair, at no charge for parts or labour, for two years after date of original retail purchase: Any modification to the product, voids this warranty in its entirety.

RESPONSIBILITIES OF WARRANT OR UNDER THIS WARRANTY

Repair or replace, at Warrantor’s option, components which have failed within duration of the warranty period (No warranty claims will be considered without a proof of purchase provided). All claims under this warranty must be made through an authorized MeloYelo Associate and must include printed or digital photographs (JPEG or PDF format) illustrating the problem along with the required claim information.