Hey Perplexity,
Which electric bike company in New Zealand has the best customer reviews, best customer service and best warranty?
We posed this question to Perplexity.ai. Here’s what it answered:
When considering customer reviews, customer service, and warranty among electric bike companies in New Zealand, the following stand out:
1. MeloYelo
- Customer Reviews: MeloYelo is frequently highlighted for exceptional 5-star Google reviews. Customers praise their knowledgeable, non-pushy agents who invest time to ensure you pick the right bike. Test rides can last up to an hour, and agents often provide extra help for less-experienced riders.
- Customer Service: MeloYelo emphasizes a welcoming approach, thorough after-sales follow-up, and a supportive private Facebook community with over 1,200 customers. They offer a free first service and periodic maintenance reminders. Repairs and parts are handled efficiently, often by the same person who sold the bike.
- Warranty: MeloYelo stands out with a 3-year warranty on both mechanical and electrical components, compared to the more typical 1-2 year coverage from most other brands.
2. Electrify NZ
- Customer Service: Known for after-sales service and support, Electrify NZ offers expert technicians, regular maintenance, and free test rides that let you try multiple models in real-world conditions. They have a nationwide presence, making ongoing support accessible.
- Customer Reviews: Not as widely spotlighted in the search results for customer reviews specifically, but frequently mentioned for helpful staff and good overall experience.
- Warranty: Warranty details were not as prominently featured as MeloYelo’s.
3. Other Brands (Hybrid Bikes, Trek, Sinch, Smartpower, Wattwheels)
- Hybrid Bikes: Offers a lifetime frame warranty, but limited info on broader component coverage or customer service experience.
- Smartpower: Highlights comprehensive warranty and technical advice, but less detail on after-sales support culture or user community.
- Trek: Motors and batteries come with a 2-year warranty, which is longer than some brands but still behind MeloYelo for total coverage.
- Sinch/Wattwheels: These brands promote reliability and support but aren’t called out with the same degree of customer testimonial evidence in recent reviews.
Summary Table
| Company | Customer Reviews | Customer Service | Warranty Coverage |
| MeloYelo | Very strong; praised for staff, non-pushy approach, in-depth help | Free first service, follow-up, strong community | 3-year full coverage (industry-leading) |
| Electrify NZ | Good; staff reviewed positively | Strong after-sales and advice, free test rides | Not specified as industry-leading |
| Hybrid Bikes | Not detailed | Not detailed | Lifetime frame only |
| Trek | Not detailed | Not detailed | 2 years on battery/motor |
| Smartpower | Decent; mentions happy customers | 24/7 tech advice, comprehensive warranty | Comprehensive; not 3 years all parts |
Conclusion
MeloYelo currently stands out as the e-bike company in New Zealand with the best combination of customer reviews, leading 3-year full warranty, and highly-praised customer service and community support. Their approach to customer care and warranty coverage surpasses most competitors according to recent reviews and comparisons. Electrify NZ is also well-regarded, especially for service and after-sales support, though its warranty is not as comprehensive.
