MeloYelo Survey November 2023
At MeloYelo, we genuinely care about our customers’ feedback and continuously strive to improve our products and services to meet their needs. Recently, we conducted a customer survey to gain insights into what our customers appreciate most about their current electric bikes (eBikes) and the benefits they have experienced since owning them. Here are some highlights.
What do you like most about your current MeloYelo eBike?
We received a range of responses highlighting various features and aspects that pleasantly surprised our users. Common answers centred around the following themes:
- Performance and Power: Many respondents appreciated the powerful performance of their ebikes, which enabled effortless and efficient commuting experiences. They mentioned the joy of conquering challenging terrains, steep hills, and longer distances with minimal effort.“It’s great to have the boost for assistance when it’s needed”
- Versatility and Adaptability: Several customers commented on the versatile nature of their ebikes. They enjoy the ability to switch between electric assistance and manual biking to match the terrain they are riding. This versatility was commended for its practicality and ability to cater to a wide range of riding scenarios and rider abilities.“l go places with greater ease and cycle further.”
- Quality and Durability: Our customers expressed their appreciation for the quality and durability of our ebikes. The sturdy construction and reliable components instilled confidence and peace of mind, ensuring long-lasting performance without compromising on safety and reliability. And backed by the best eBike warranty in the business.“Beautifully made and assembled. Good attention to detail.”
Which of the following benefits have you enjoyed as a result of owning your MeloYelo eBike?
The survey revealed the following notable benefits:
- Improved Physical Fitness:
Most respondents reported experiencing improved physical fitness as a direct result of owning their eBikes. The ability to ride longer distances and tackle challenging terrains has motivated them to incorporate biking into their daily routine. The combination of exercise and enjoyment provided by eBikes has become an effective means of maintaining and improving their overall fitness level. - Reduced Stress and Enhanced Mental Well-being:
The survey revealed that owning an eBike has had a positive impact on our customers’ mental well-being. The joy and excitement associated with riding an eBike, coupled with the connection to nature, have contributed to reduced stress levels and improved overall mental health. Our customers reported feeling more energised, happier, and rejuvenated after each ride. - Sustainable and Eco-Friendly Lifestyle:
Our customers were thrilled to be exploring New Zealand beyond their neighbourhood, discovering scenic routes and hidden gems of the countryside, and enriching their travel experience.
We are grateful for the trust our customers have placed in us and their feedback inspires us to continue pushing the boundaries of innovation. Customer satisfaction and enjoyment are our top priorities, and we look forward to enhancing your biking experience in every possible way.
If you would like to explore the world of eBiking, test ride a MeloYelo and we’ll present you with your Scratch-and-Win card. Scratch to reveal your instant prize.
- Every card wins
- Only 1600 cards printed, so book your test ride now to secure your winning card
