Since our humble beginnings in 2016 as an initiative to help raise funds to support the EVolocity electric vehicle programme in schools, MeloYelo has worked hard to offer better value, a better buying experience, better peace of mind, and a better community of customers who share stories, photos and advice and who even meet up to go on rides together.
Better Value
MeloYelo eBikes come equipped with lights, mudguards, and a carrier, plus other thoughtful extras that are designed to protect expensive components on your e-bike from damage. And, our models that are designed for off-road use come with larger batteries than most other brands, meaning you can ride further and not have to worry about running out of juice. Most brands offer a 500 watt-hour battery, while MeloYelo trail bikes offer a 630 watt-hour battery.
Better Buying Experience
While some may be skeptical about buying from our agents who work from their homes, our customers have told us time and again how much better their MeloYelo buying experience was, compared to what they experienced when looking at other brands.
You can read feedback from our customers here.
Better Peace of Mind
MeloYelo is the only eBike brand in New Zealand to offer a 3-year warranty. We can offer this because;
- We source our batteries and all components from trusted, name-brand suppliers;
- We employ a quality control team – independent from our factory – to inspect and test-ride every MeloYelo eBike before it is shipped;
- We work with a small (by international standards) factory, which was hand-chosen by our QC team – a team that is familiar with 90% of the eBike factories around the world. And, we have direct communications with the CEO, who understands the high quality standards we expect;
- We offer rigorous service training to our agents. (You are required to have your bike serviced at 6 months, 12 months, and 24 months to qualify for the 3-year warranty);
- We maintain good stocks of critical spare parts in New Zealand so that in the event of a problem, it can be quickly diagnosed and fixed
Better Community of Customers
In fact, as far as we know, MeloYelo has the only formal community of customers, and more than 1000 customers participate in that community, meeting fellow riders, learning from each other, and sharing stories and photos of their riding experiences.
The community is operated via a private Facebook group that only MeloYelo customers can join. Are you a customer and want to join? Click here.
We’ve created a booklet featuring some of the community posts, which you can view here. And, for those of you who don’t use Facebook, we are in the process of developing an alternative means for you to participate.
Conclusion
With more than 4000 New Zealand customers, plus a nationwide network of agents to support those customers, we can assure you that when you buy a MeloYelo you’re in good company and that the care you receive after the sale is just as good as the care you receive before and during the sale.
After all, MeloYelo’s goal is not just more customers, we strive to create “raving fans.” We hope that we can welcome you to our community of electric bike enthusiasts.
